Review for Capitol Cadillac Lansing Body Shop
Karen J. on 06/06/2014
Karen said her vehicle was not washed and cleaned as promised. She was told they do not provide loaner vehicles but her friend has been to this facility before and twice they provided loaner vehicles to him. She had to find rental vehicles for her and her husband. The repair was one day later than promised and she does not know the reason. They only called her when her vehicle was ready. The first person with whom her husband spoke told him the cost was $150 and when she called again, another person told her that was not an accurate amount and it would start at $200. She is still waiting to hear from them on the correct amount and would like a call. Ron, the person she talked to on the phone, was not very friendly.
Service Date: 05/22/2014
Review Created: 06/06/2014
This review was collected via phone interview by Customer Research Inc.