Capitol Hyundai Columbia


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

998 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 3.9166642/5Overall Rating 3.9166642/5Overall Rating 3.9166642/5rating 3.9166642rating 3.9166642
Original
Overall Rating 1.4166708/5rating 1.4166708rating 1.4166708rating 1.4166708rating 1.4166708
94% Would Recommend
100% Business Response
Latest Review about 20 hours ago
Stephanie H. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Tucson Repairs"
Very friendly and professional employees. My only complaint is that I had to call to find out that my car was ready for pickup. I feel that Capital Hyundai should have called me to let me know once the work was complete.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 03:03 PM
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Robert B. at Capitol Hyundai Columbia responded on 08/16/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Robert Bingham
Service Manager
803-788-6800
robert.bingham@capitolchevrolet.net

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfectionism in taking care customers"
Perfectionism in getting customers in and out in a timely manner
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/15/2017 07:48 AM
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Robert B. at Capitol Hyundai Columbia responded on 08/15/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Robert Bingham
Service Manager
803-788-6800
Robert.Bingham@capitolchevrolet.net

Rubie B. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service/Recall"
Very professional. Great service in a timely manner. Wash and interior cleaned was a nice touch.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 05:32 PM
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Robert B. at Capitol Hyundai Columbia responded on 08/15/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Service Manager
Robert Bingham
803-788-6800
Robert.Bingham@capitolchevrolet.net

Stanley J. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service!"
The representatives were so professional and helpful. They completed and honored a repair that was not completed at another dealership and did a fantastic job!!! Very customer friendly.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/13/2017 07:05 AM
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Robert B. at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Robert Bingham
Service Manager
803-788-6800
Robert.Bingham@capitolchevrolet.net

Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Appointment"
Shuttle service, computer room and lounge area.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/12/2017 04:41 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Four hours later (brake job) and I got my car. Brakes work fine."
It took four hours to complete my brake job (front brakes/rotors resurfaced and back rotors resurfaced). I was able to view the brakes with the tires off of the car and that was nice to see what needed to be done. But an equipment issue pulled my technician away from my car and prolonged my stay as i was waiting on my car. Labor and parts both seem to be a little on the costly side, but that's me. Having a coupon helped with the cost but still kind of high. Is getting the work done at the dealer better? I don't know but since my wife drives the car most of the time, I decided to have the work performed at a Hyundai dealer. All in all, brakes work fine. Cost was a little less than another local dealer.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/12/2017 01:19 PM
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Robert B. at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Robert Bingham
Service Manager
803-788-6800
Robert.Bingham@capitolchevrolet.net

Beth A. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Have always received good service here. Service advisor, Brian Kelly, has always been a pleasure to do business with.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/12/2017 08:27 AM
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Robert B. at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Service Manager
Robert Bingham
803-788-6800
Robert.Bingham@capitolchevrolet.net

Verified Customer on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great value for the services"
Service performed was done at a great price again. Quality of work was also very good.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 07:03 PM
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Robert B. at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Service Manager
Robert Bingham
803-788-6800
Robert.Bingham@capitolchevrolet.net

Verified Customer on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service and very nice staff.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/10/2017 05:36 PM
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Robert B. at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review! We look forward to providing that same great service on your future visits. 

Robert Bingham
Service Manager
803-788-6800
Robert.Bingham@capitolchevrolet.net

Sharon R. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional staff who keep you informed"
Repairs completed on time
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 12:51 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review! 

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Malinda B. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Bryan and staff efficient, polite, and friendly.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/10/2017 12:26 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review!

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Suzanne D. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sue"
The service department is wonderful! Brian is extremely knowledgeable and professional!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 07:41 AM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review!

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Franklin C. on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Professional and competent service"
The service staff are empathetic and diligent.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/09/2017 06:09 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the excellent review! It is great to see we were able to have the vehicle repaired properly. Unfortunately our loaner fleet is small and we have to schedule out about 2 weeks in advanced. Also the warranty coverage is directly related to the plan and coverage that was purchased and we do not have any power concerning their coverage. If you have any other questions regarding coverage please do no hesitate to reach out to me directly.

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
James O. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ray"
Great service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/09/2017 03:30 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the wonderful review and we look forward to providing that same great service on your future visits!

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Roxanne W. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Its all about the customer"
The service is great. friendly staff. and pick up drop off service is the best. no time wasted.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 06:56 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/14/2017

Thank you for the outstanding review!

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
TIMOTHY K. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gtg"
Gtg
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 01:49 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/10/2017

Thank you for the wonderful review. We look forward to providing that same great service on your future visits.

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Paula M. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It was great service, and I was very satisfied "
Yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 12:05 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/10/2017

Thank you for the wonderful review!

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Visit"
Service is always prompt and customer service by Brian is the best. Thanks again!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 11:59 AM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/10/2017

Thank you for the outstanding review!

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Shelia S. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I was provided great service!
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/08/2017 05:09 AM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/10/2017

Thank you for the wonderful review! It is great to see we were able to exceed your expectations for your service visit.

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
Patricia U. on 08/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"even though the tasks that needed to be completed were not I still like what was done."
I give the service I received four stars.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/07/2017 12:42 PM
Kenneth B M., Service Manager at Capitol Hyundai Columbia responded on 08/10/2017

Thank you for the excellent review. I will have someone contact you shortly about the parts that were ordered for you to have this resolved.

Kenneth Moore
Service Manager
kenneth.moore@capitol-imports.com
(803)788-6800
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