ReScore Reviews™ (18)

ReScore
Overall Rating 4.0555544/5Overall Rating 4.0555544/5Overall Rating 4.0555544/5Overall Rating 4.0555544/5rating 4.0555544
Original
Overall Rating 1.6666644/5rating 1.6666644rating 1.6666644rating 1.6666644rating 1.6666644
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service was pretty good."
It was done in about 90 minutes
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/21/2017 09:15 PM
ANURADHA M. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer"
The service department at Capitol Hyundai is excellent! I had a very pleasant experience.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/21/2017 07:55 PM
Mona I. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People , service,"
Outstanding customer service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/21/2017 06:04 PM
Guy J. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional service was experienced from the beginning of the car drop off to the end of the day of car pick up"
Taking good care of your customers is obvious and intentional---most appreciated/thank you
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 02:08 PM
Hubert R. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Coupled with being friendly, courteous and up-beat: always an excellent experience.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/20/2017 10:33 AM
Jose M. on 04/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service, but a couple things..."
Called Capitol Hyundai to make a service appointment to check left taillight that had water leaking into it, and also to check my gear shifter that had been rattling when accelerating. The person who answered my call said that they would put it on the notes for my visit, but when I arrived, the notes were not on there and they just performed a routine maintenance that I didn't need for another 3000 miles. I assume that the person that took my call did not take down those notes. They didn't check the taillight until I brought it up after the routine service was done. They were able to replace the taillight under warranty which was good. But they didn't check the gear shift knob rattle even when I brought it up. It currently is not rattling as much anymore so I dismissed it as not being as huge a priority to check.
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/19/2017 01:11 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/20/2017

Thank you for taking the time to complete this review and for providing feedback. I do apologize that all of your concerns were anot addressed.

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Abraham R. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional and trustworthy"
my only complaint would be the long waiting list to get service appointment...but it speaks volume about the excellent service provided.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/19/2017 09:58 AM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Veronica C. on 04/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly workers"
Good work
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/19/2017 09:38 AM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Maral M. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience "
Great service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/19/2017 06:23 AM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Dealership"
I tried to find a Hyundai dealership near Dublin where I work and I was pretty much scammed..... Their service was nothing compared to Alex Meza at Capito Hyundai. He is always available and easy to work with. He is awesome!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/18/2017 04:41 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work"
They do a good job describing the issues, type of fix needed, and getting rental cars when covered. They are really busy.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/17/2017 05:45 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Robert F. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, efficient and friendly service---always!"
I have used several Hyundai dealer car care firms, and Capitol is absolutely the best.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/17/2017 03:43 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Terry T. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Wayne is great!
Vehicle: 2013 HYUNDAI ELANTRA
Category: Service
Service Date: 04/08/2017
Service Type:
Review Created: 04/17/2017 01:01 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Larry L. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I don't understand what you are asking for in this "Review Title" section. "
Alex, the Service Writer, is great!. He listened and got all the check-up items done.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/17/2017 12:15 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Kevin B. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent place to get your car down"
awesome experience, greeted right away, on time appointment and the quote for how long it would take was right on team. Great coffee and place to work, excellent all around. Gentlemen ( I think Henry) who helped me was great
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/17/2017 09:51 AM
Ralph E N., service manager at Capitol Hyundai responded on 04/19/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 04/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly helpful staff"
They were willing to stay late to service an issue my car was having even though my scheduled appointment was only for an oil change.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/08/2017
Service Type: Maintenance
Review Created: 04/16/2017 12:27 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 04/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Job well Done."
Excellent job!
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 04/10/2017
Service Type: Maintenance
Review Created: 04/15/2017 07:21 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 04/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff"
Great experience with the maintenance team, Wayne was really helpful
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/08/2017
Service Type: Maintenance
Review Created: 04/15/2017 08:13 AM
Ralph E N., service manager at Capitol Hyundai responded on 04/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Daniel R. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service and knowledgable staff"
Entered location w/o an appointment but was still welcomed with a smile. Gentleman who greeted me was very friendly and welcoming. Alex Meza was very knowledgable and friendly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/10/2017
Service Type: Maintenance
Review Created: 04/14/2017 08:52 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Huong N. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"owner"
Happy to all
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/08/2017
Service Type: Maintenance
Review Created: 04/14/2017 07:47 PM
Ralph E N., service manager at Capitol Hyundai responded on 04/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
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