ReScore Reviews™ (17)

ReScore
Overall Rating 4.0588224/5Overall Rating 4.0588224/5Overall Rating 4.0588224/5Overall Rating 4.0588224/5rating 4.0588224
Original
Overall Rating 1.70588/5rating 1.70588rating 1.70588rating 1.70588rating 1.70588
93% Would Recommend
100% Business Response
Latest Review 35 minutes ago
Verified Customer on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Henry"
Excellent agent
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/24/2017 08:56 PM
Jitendra P. on 03/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not too many car a head of you."
Friendly staff. In and out just as they say. On time service was done.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/22/2017
Service Type: Repair
Review Created: 03/24/2017 02:06 PM
Carlos T. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff and good work"
Henry was awesome. He made me feel good about what was being done with the car. He also advised me of two recalls that I did not know about and got them done. He came to the reception area to talk to me about the battery being low. I did not have to go to him. He takes the extra step to make the customer feel comfortable.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 03/22/2017
Service Type: Maintenance
Review Created: 03/24/2017 10:29 AM
Carolyn M. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All good"
Everything went smoothly. All was good
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/22/2017
Service Type: Maintenance
Review Created: 03/24/2017 10:03 AM
Margaret W. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
I am so happy with my Hyundai. The service staff is friendly, helpful.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 03/22/2017
Service Type: Maintenance
Review Created: 03/24/2017 09:44 AM
David D. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People like Elwira Wilczynska in Sales and Alex Meza in service make me coming back from Morgan Hill"
Yes
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 03/13/2017
Service Type: Maintenance
Review Created: 03/24/2017 07:13 AM
GLENDORA P. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Service "
The service managers are wonderful as well as the rest of the staff
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/23/2017 06:29 PM
Sophal N. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast friendly service"
Last visit took too long and no one returned any calls but this visit was a major improvement
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/23/2017 05:48 PM
David D. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional"
Great service. Great workers. Very friendly
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 03/07/2017
Service Type: Maintenance
Review Created: 03/23/2017 04:17 PM
Verified Customer on 03/23/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service, but too slow"
Love the service just wish it didn't take 2-4 hours for routine service!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/23/2017 04:00 PM
John C. on 03/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Overall, the service is good."
See previous statement
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/23/2017 01:36 PM
Verified Customer on 03/23/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Henry is great"
But the other personnel just stand around doing nothing
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/23/2017 12:55 PM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for taking the time to complete this review for Henry. I appreciate your candor as far as the totallity of your experienced is concerned. I am terribly sorry that you were ignored by my staff until Henry took charge and took care of you. This is certainly not the way we do business and i humbly apologize for this. I will share this review and your experience with my staff and fix this.

I appreciate that you were still willing to score this review high in spite of the other concerns.

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Mark F. on 03/23/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"What the tell you is not what you get"
When I purchased my new tires I expected to have free tire rotations for the life of my tires. They told me this. Not sure if they are willing to keep the statements they tell you when you purchase from the dealership.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 03/06/2017
Service Type: Maintenance
Review Created: 03/23/2017 12:22 AM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for taking the time to complete this review and for providing feedback.
I do apologize for the miscommunication about the rotations. We have never offered lifetime rotations with purchase of tires. At the time of the tire purchase, you were still under the US warranty pre paid maintenance plan which includes tire rotations. This , of course, was free for you at that time since it was pre paid. Wayne should have been more clear with you at that time and i do humbly apologize for that miscommunication.
The tires do come with a roadhazard warranty.
Again,  i do apologize for any mis understandings as it relates to the tires.

Thank you for choosing Capitol Hyundai!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Alma C. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I been getting my service done there of the past year and i never leave unhappy . Great service and staff."
yes
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/22/2017 07:50 PM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Irene P. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff are very courteous, conscientious, and helpful. Special thank you to Alex and to your courtesy van service driver, David. Both were terrific."
Great service department. Always very accommodating.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 03:02 PM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Rex S. on 03/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service with a smile"
Always friendly, nice to have work spaces while you wait
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/22/2017 11:21 AM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for the good review and for providing feedback.
I do apologize that you weren't informed about the car wash and the extra time it would take for the handwash. I will speak with my advisors about this.
Thank you for choosing Capitol Hyundai!
sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Matt W. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasure to bring my car here"
The staff is friendly, the facility is clean and well maintained, and the service is outstanding.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/22/2017 11:14 AM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
LEON B. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Curtious and Quick!"
Very helpful, respectful, and curtious staff completed my maintenance in quick order. Nice waiting area with good coffee
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/22/2017 10:38 AM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Mary F. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
I will alway come there for service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 09:43 AM
Ralph E N., service manager at Capitol Hyundai responded on 03/23/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Mary F. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
I came in for an oil change and the service department checked everything. Although my car is under warranty I do appreciate the thoroughness.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/21/2017 03:14 PM
Ralph E N., service manager at Capitol Hyundai responded on 03/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
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