ReScore Reviews™ (21)

ReScore
Overall Rating 4.1904743/5Overall Rating 4.1904743/5Overall Rating 4.1904743/5Overall Rating 4.1904743/5rating 4.1904743
Original
Overall Rating 1.6499995/5rating 1.6499995rating 1.6499995rating 1.6499995rating 1.6499995
93% Would Recommend
100% Business Response
Latest Review 15 minutes ago
Howard B. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Overall service is done quick and professionally
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/23/2017 09:49 AM
Verified Customer on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service.....it's the people that makes this business shine."
Great customer service. Henry was very professional and gave timely status reports of my repairs.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 05/12/2017
Service Type: Repair
Review Created: 05/22/2017 03:27 PM
Fernando R. on 05/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent dealer and service center"
Capitol Hyundai strives to commit with customers. They should provide more perks for early birds people who wait for scheduled maintenance. In the past, most of the service (oil filter change) were completed within an hour, and more recently, has been taking more than two (2) hours.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 05/18/2017
Service Type: Maintenance
Review Created: 05/22/2017 10:41 AM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews.
I am currently in the process of hiring more technicians to keep up with  our customer base.
You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Edward B. ReScore Review on 05/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best dealership ever!"
They always take care of me & this is my 3rd Hyundai vehicle though this dealership. I just love my 2015 Veloster turbo.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/22/2017 08:40 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Weekend appts must be booked a month in advance"
Had to bring my vehicle in twice for same issue. Had to take time off of work that I couldn't make up.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/22/2017 08:40 AM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Good morning Edward,
I am so sorry that you had to come in twice for the same concern. It really frsutrates me when a part that we just replaced becomes defective in so short of a time. I really apologize about that and understand your frustration in this regard.
I'd like an opportunity to make this up to you. We really want all of our guests to have great experiences here with us and our department.
I would be happy to provide you with a complete detail on your vehicle. Let's make it nice and new looking again. I can perform this on a satruday as well.I want you to be a Happy guest!! This is our highest priority.
Let me know if this would work for you and if you would like me to schedule this for you. 
I would humbly ask for you to consider rescoring this review as it personally affects Henry's report card. If you felt that Henry did a good job, he would really apprecaite it.

thank you very much and let me know about the detail.

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you Ed for the response. I will send you a rescoring option. I will have my cashier call you to schedule a complete detail for you. what is the best number for contacting you?

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick check in and turn around."
As always, friendly people and work is performed as promised.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/19/2017 07:34 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First service"
Service was fine, employees friendly, but waiting time to long.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 05/17/2017
Service Type: Maintenance
Review Created: 05/19/2017 06:06 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

THank you for taing the time to complete this review and for providing feedback. I do apologize for the longer than expected wait time for completion of your first service.
We had a surprise visit from the county for a safety inspection and they took my technicians off line for safety training. This was unexpected and i am truly sorry that our problem became your problem.
This is not the norm and i fully expect your next visit to be much better!
Thank you for choosing Capitol Hyundai!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service was timely and great, as usual!
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/19/2017 05:33 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Kathy H. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Alex was very helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/19/2017 05:00 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Sumedhroy G. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Try them
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/19/2017 04:33 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely done"
Job well done
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/19/2017 04:15 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
Yes
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/19/2017 04:08 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent"
Great services. Delivered car on time as promised.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/19/2017 03:50 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Reza L. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are very friendly.. good service "
Yes
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 05/17/2017
Service Type: Maintenance
Review Created: 05/19/2017 12:21 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Lydia J. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great timely manner"
I was able to drink their fresh made coffee and log into work w my laptop and they in return had my car with in the hour I was there. Thanks lj
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 05/17/2017
Service Type: Maintenance
Review Created: 05/19/2017 10:49 AM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
everyone was very nice
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/18/2017 12:53 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Customer Service"
My car was serviced in a timely manner. Friendly customer service.
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/18/2017 11:31 AM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome experience every time"
Friendly, prompt, affordable
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/17/2017 06:11 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/22/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Very friendly staff and they explain in detail any concerns you have. Only been there three times but very satisfied so far.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/17/2017 10:04 AM
Ralph E N., service manager at Capitol Hyundai responded on 05/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Georgina R. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly & courteous"
Everything that was done on my car was explained so that I could understand & If I had any questions it was answered, and it seemed as if they were not in a rush to to explain...everytime I've come there, it's always been a good experience
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/12/2017
Service Type: Repair
Review Created: 05/17/2017 06:28 AM
Ralph E N., service manager at Capitol Hyundai responded on 05/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
My car has been serviced there for the last three years. The service has always been timely, staff is courteous and the quality great.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/16/2017 07:14 PM
Ralph E N., service manager at Capitol Hyundai responded on 05/17/2017

Thank you for the great review. We really appreciate you taking the time to complete these reviews. You may recieve another survey from Hyundai in regards to the service department. If you would be so kind as to complete that survey with all 10's and Yes's, we would be very grateful.
Thank you for choosing Capitol Hyundai and for your Patronage!

sincerely,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
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