ReScore Reviews™ (27)

ReScore
Overall Rating 4.3703704/5Overall Rating 4.3703704/5Overall Rating 4.3703704/5Overall Rating 4.3703704/5rating 4.3703704
Original
Overall Rating 1.5925881/5rating 1.5925881rating 1.5925881rating 1.5925881rating 1.5925881
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago
John D. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Henry Palacios has been my longtime service rep. Henry has taken care of my requests in a friendly and professional manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 09:36 PM
DARREN M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, efficient service"
Friendly, efficient service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 08:22 PM
Gary H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy Appointment"
Nice and easy scheduled maintenance appointment
Alex my advisor was very helpful and friendly!!
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 11:04 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/16/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Hubert B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hubert B."
excellent customer service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 08:06 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/16/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean Service Facility!"
Capitol Hyundai is great service center in the heart of silicon valley. They take good care of the customers. Service waiting area is pretty clean. Service advisors stay on top of the service jobs and keep you updated with text alerts and phone calls.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/15/2017 04:30 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/16/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close attention to details and prompt service "
They helped speed up the service being aware that i was there taking time away from work. Impressive professionalism. Comfortable seating arrangements and wifi too so I could utilize my time as I waited there on a weekday.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:52 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 12:48 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Kari T. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best "
Start to finish 💫💫💫💫💫
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:30 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Karan M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good Service"
Ken helped me with the service. Very friendly and helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:00 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and prompt"
Courteous and prompt
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 10:50 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Karen K. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
Satisfied Customer
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 09:53 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
TAYLOR H. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
Fairly quick turn around and i enjoyed that the car was washed and vacuumed.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:39 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the good review. We really appreciate you taking the time out of your day to complete this review.
How could we have made this a 5 Star experience for you?
Your feedback is most welcome as it helps us to improve our guests experiences.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Debra L. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Experience at 37,800 miles"
Good service, comfortable waiting area with Wi-Fi. My car's in good shape and I'm happy.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 03:43 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Hussein A. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love your morning staff!"
Great and professional service. The staff you have in the morning are the best, they are all friendly and welcoming.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 03:39 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
had my car services and a light checked out! got great service and a very friendly staff
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/14/2017 01:34 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/15/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service."
Not pushy when making recommendations.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/13/2017 09:07 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/14/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Kaye F. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Capitol Hyundai"
Friendly and honest
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 10:22 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/13/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Melody J. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mechanical issue"
Had an issue with steering and it was fixed quickly. Under warranty...always a plus.

Would have liked technician or someone to call when car was done and explained what what was done and cost. Shuttle driver was the one who told me car was ready.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/06/2017
Service Type: Repair
Review Created: 08/12/2017 05:44 PM
Ralph E N., service manager at Capitol Hyundai responded on 08/14/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Florence J. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" They couldn't be nicer "
Everyone, in the service department especially, is extremely friendly and helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/12/2017 07:09 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/14/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
Edgardo D. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional "
All staff are professional and courteous
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 03:07 AM
Ralph E N., service manager at Capitol Hyundai responded on 08/14/2017

Thank you very much for the great review. We really appreciate you taking the time out of your day to complete this review.
Thank you for your patronage and thank you for choosing Capitol Hyundai!

with kind regards,

Tray Nichols
Service Manager
Capitol Hyundai
408-445-4705
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