When you brought in your Avalon for the crank position sensor, we had discovered that your water pump was in fact leaking. You did tell us that you already knew this. We suggested the replacement of the timing belt in conjunction with the water pump because it would be about the same amount of labor involved (it would save you money by not having to do this twice). You called this morning stating that your water pump was leaking even more. This is not suprising because the membrane behind the "weephole" of the water pump deteriorates faster once there is a leak. It does not get better with time, only worse. To insinuate that we caused it to leak more is insulting. We have a lot of reviews from our customers. 99% of these reviews are 5 star because we DO NOT operate a shady business.
I would like to apologize however for the grease smudge on the door. That should not have happened.