Review for Cascade Collision Repair - Lehi
Lee K. on 02/03/2016
Lee said he took the vehicle for them to inspect. They found the problem, and indicated he should go in at a certain time. They said that it was possible, they might need another part once the repairs began, and that it would take 2 to 3 days to come in, plus the additional day to actually repair it. It was 2 days into their work that they realized the part was needed. However, the part took longer than expected, and the total wait was 15 days. He understood that it was Christmas time, and that they were not at fault. The problem was that he was not given any indication that a delay, or problem could occur. Everything else was to his satisfaction. The staff there also made sure to call him a number of times, whenever there was a delay. He handled this as well as he could, but this does not change the fact that it took longer than originally indicated.
Service Date: 01/04/2016
Review Created: 02/03/2016
This review was collected via phone interview by Customer Research Inc.