Cascade Collision Repair - Lehi

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

644 Reviews

98% Would Recommend
Latest Review 14 days ago
Review for Cascade Collision Repair - Lehi
Chris J. on 07/06/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Chris said they were good about getting the vehicle in as fast as they could, but he would not recommend them for several reasons. The secretary made him come in unnecessarily 3 times. Chris saw the kid that worked on his vehicle making crazy u-turns and joy riding in Chris' vehicle. He slammed on the brakes when he saw that Chris noticed him. His vehicle was not returned clean and had soda spilled in it. Chris withheld $500 from his payment because of it, but the business did agree to clean it. The manager talked to the kid, who admitted he had soda in the vehicle. He was not satisfied with the quality because they did not do the front bumper correctly. His vehicle was late about 5 days overall, because they had to re-do the bumper. They did not pick up his vehicle from his work place at the time they promised. They were very late, which left him stranded. At the end of the repairs, he gave them directions about where to return the vehicle, but they took it to his work place instead. Also, they drove around for about 30 minutes looking for him, when he had given them instructions. He was not even at work that day. He was not completely satisfied with their courtesy or professionalism because every department messed up something.
Category: Collision
Service Date: 06/12/2013
Review Created: 07/06/2013
This review was collected via phone interview by Customer Research Inc.