Review for Castro Valley Union 76
Grace M. on 08/24/2012
Grace said she went into this business a day ahead of time to schedule her appointment. They told her the analysis on her vehicle would take an hour and a half. She came in early and waited for her vehicle to be done. An hour and a half later they said they still hadn't gotten to it. She was disgusted and then they told her it could take up to 15 hours to analyze what was wrong with her vehicle. She wished they would have told her that instead of having her wait around for an hour and a half for nothing.
Vehicle: Volvo 242
Service Date: 08/22/2012
Review Created: 08/24/2012
This review was collected via phone interview by Customer Research Inc.
jack M. at Castro Valley Union 76 responded on 09/05/2012
We are sorry for misunderstanding . We did mention to customer that it will take hour and half for diagnosis, we also told her that we need the car for 4-5 hours, we misunderstood her that she was going to wait around near the shop, if we would have known that we could have given her ride home or not taken the work. Next time we will try to be more clear to customer. In smog repairs sometimes car will be diagnosed quickly some time it takes longer time and we like to find the exact problem without charging customer more money. Hope we can do better next time.