Castro Valley Union 76


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

707 Reviews

98% Would Recommend
Latest Review about 21 hours ago
Review for Castro Valley Union 76
Orlando O. on 07/12/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Orlando said he took the vehicle into this business to have a timing chain repaired, and to fix the check engine light. He had to take the vehicle back three different times, and they still could not figure out why the light was coming on. He had his own technician scan the vehicle to figure out it was a cam adjustable sensor. He notified the business of this, and took it back. The business corrected the situation by not charging him labor and only 50 percent of the parts price. Regrettably, after this visit, he would not recommend this business.
Vehicle: Nissan Frontier
Category: Service
Service Date: 06/19/2014
Review Created: 07/12/2014
This review was collected via phone interview by Customer Research Inc.
jack M. at Castro Valley Union 76 responded on 07/13/2014

Hi Orlando, sorry for the inconvenience that you had to go through, my sincere apologies to you, I know we took a little time to fix your vehicle, we will try our best next time. Sometimes in computerized vehicles certain sensors will show they are working sometimes and we did not want to change something that we did not catch not functioning. Yes we learned something next time for similiar malfunction we know what to do. Again we apologies for taking time to repair the vehicle.