Castro Valley Union 76

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

696 Reviews

98% Would Recommend
Latest Review about 2 hours ago
Review for Castro Valley Union 76
Salvador H. on 04/11/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Salvador said he was not pleased with his visit because there was some miscommunication. He said if he had known ahead of time that he would have to pay twice as much he would not have had the lights and brakes inspection done.
Category: Service
Service Date: 04/05/2012
Review Created: 04/11/2012
This review was collected via phone interview by Customer Research Inc.
jack M. at Castro Valley Union 76 responded on 04/16/2012
Customer came to do lamp and brake inspection for salvage vehicle, we did the inspection and could not pass the vehicle, we gave him est for repairs, he declined the repairs, he got the work done somewhere or may be did it himself, came back for brake and lamp inspection, we reinspected the vehicle and certified the vehicle. Second time we only charged for brake inspection because technician has to make sure the brakes were done correctly since we did not do the repairs. Lamp and brake inspection charges are $60.00 for lamp and $60.00 for brakes. Since he had to pay twice for brake inspection because he did work at another shop or home may be he is not happy. The chrges are same for any customer, we also explained to him when he picked up the vehicle that we will have to charge him again for brake inspection only. No repairs are done at our shop for this vehicle.