Central Ave Service Center


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

18 Reviews

94% Would Recommend
Latest Review 7 months ago

Justin W. on 03/03/2017
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"AWFUL, INCOMPENTENT, DISRESPECTFUL!!!!!"
AWFUL! INCOMPETENT! DISRESPECTFUL!

THEY DID NOT TOUCH MY VEHICLE FOR NEARLY SIX HOURS, DID NOT FIX THE PROBLEM, THEN TRIED TO CHARGE ME $20 FOR THE GAS THEY PUT IN MY TRUCK.

THE MECHANIC WAS RUDE AND FLIPPED ME OFF WHEN I TOLD HIM I WASN'T GIVING HIM ANY MONEY BECAUSE THEY DIDN'T DO ANYTHING TO MY TRUCK AND WASTED MY ENTIRE DAY!!!!

I am an Active Duty Military member from Mckinleyville and have been serving my Country overseas for the last two and a half years.

I made an appointment on a Monday to have my charcoal fuel canister replaced at 9 am on a Friday. My father had brought my truck into them before and they had identified the problem. I explained the problem again to the Office attendant. When I called again at 3:00 pm they said that they hadn't touched it yet and that they would call me right back. I called again at 3:30 pm because they had not called and spoke with the mechanic. He told me that he had run the engine codes and identified that the charcoal canister needed to be replaced (which I had already told them). He then told me that that was not an item that they stocked and there was nothing they could do today.

So, I explained what the problem was on Monday, they said they could fix it, but didn't mention that they don't carry those parts on hand; I brought my truck in in the morning and explained again what the problem was and no one mentioned that it was something they couldn't fix that day; they kept my truck for six and a half hours and just read they engine codes which I could do myself at Autozone; then when I called them on their incompetence, they tried to charge me and flipped me off and told me not to come back.

BOTTOMELINE: DO NOT GO TO CENTRAL AVENUE SERVICE CENTER!!!!!!!
Service Date: 03/03/2017
Review Created: 03/03/2017 04:36 PM
Cynthia C. on 09/24/2015
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Cynthia said the employees at this business did a good job providing service to her vehicle. They did everything she asked and explained everything clearly.
Vehicle: Ford Econoline
Category: Service
Service Date: 08/13/2015
Review Created: 09/24/2015
This review was collected via phone interview by Customer Research Inc.
John A. on 09/10/2015
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John said the service is very good and they have always treated him promptly.
Vehicle: Nissan Versa
Category: Service
Service Date: 08/26/2015
Review Created: 09/10/2015
This review was collected via phone interview by Customer Research Inc.
Jared L. on 09/10/2015
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Spoke with Linda. She said she goes there all the time and they do an excellent job on her vehicle.
Vehicle: Honda Accord
Category: Service
Service Date: 08/27/2015
Review Created: 09/10/2015
This review was collected via phone interview by Customer Research Inc.
Isha M. on 09/09/2015
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Isha said the business handled the problem with her vehicle with ease and she was satisfied with everything.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/28/2015
Review Created: 09/09/2015
This review was collected via phone interview by Customer Research Inc.
Robert S. on 09/03/2015
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Robert said the people are nice at this business and the service is quick.
Vehicle: Toyota Tundra
Category: Service
Service Date: 08/14/2015
Review Created: 09/03/2015
This review was collected via phone interview by Customer Research Inc.
Julian B. on 08/19/2015
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Julian said he was very satisfied with the service. They did a good job and the price was fair. They did the work in a decent time frame as well.
Vehicle: Subaru Legacy
Category: Service
Service Date: 08/12/2015
Review Created: 08/19/2015
This review was collected via phone interview by Customer Research Inc.
Sara M. on 08/18/2015
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Sara said the business was thorough and she appreciated their work.
Vehicle: Toyota Sienna
Category: Service
Service Date: 08/07/2015
Review Created: 08/18/2015
This review was collected via phone interview by Customer Research Inc.
Lisa S. on 08/18/2015
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Lisa said this business got her vehicle in right away so she did not have to wait.
Vehicle: Subaru Outback
Category: Service
Service Date: 07/28/2015
Review Created: 08/18/2015
This review was collected via phone interview by Customer Research Inc.
Carla E. on 08/18/2015
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Carla said the business was really quick and they did not overcharge her. They did not take advantage of her.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 07/17/2015
Review Created: 08/18/2015
This review was collected via phone interview by Customer Research Inc.
LOUISE S. on 08/15/2015
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"You fixed what was really wrong."
You did not assume what was wrong, you checked and fixed what was actually wrong, even if it meant less profit for you. You found things others had missed, too. And my van runs great now.
Vehicle: Dodge Ram Van
Service Date: 07/23/2015
Review Created: 08/15/2015 11:24 PM
Barry C. on 08/14/2015
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Barry said he received good service.
Vehicle: Honda Prelude
Category: Service
Service Date: 07/20/2015
Review Created: 08/14/2015
This review was collected via phone interview by Customer Research Inc.
RUBY R. on 08/13/2015
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"it its not righr they do it again"
was all good will be back as needed
Vehicle: Chrysler 300M
Service Date: 08/10/2015
Review Created: 08/13/2015 09:12 PM
RICHARD F. on 07/16/2015
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"GREAT FAMILY SERVICE"
They have been taking care of our two cars for three years now. I can count on them to handle my normal service or emergency.
Thanks for taking care of us.
Vehicle: Lincoln LS
Service Date: 06/23/2015
Review Created: 07/16/2015 07:37 PM
BOB C. on 07/15/2015
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"OIL & LUBE"
EXCELLENT SERVICE
Vehicle: Jeep Liberty
Service Date: 07/01/2015
Review Created: 07/15/2015 08:26 PM
Scott S. on 06/26/2015
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Scott said the business seemed to be straightforward.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 06/05/2015
Review Created: 06/26/2015
This review was collected via phone interview by Customer Research Inc.
Mike B. on 06/24/2015
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Mike said he has known the business for years and they take good care of him. They always have a smile.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 05/26/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
Silvia S. on 06/24/2015
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Silvia said this business is great and truly awesome. She was amazed with the service that was performed. They did not charge her extra and overall she is totally happy with them.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/16/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
Displaying all 18 Review