Certified Car Care


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

100 Reviews

95% Would Recommend
Latest Review over 3 years ago

Cory M. on 02/10/2014
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Cory said the service is good. He said he picked his vehicle up from the business and something was not fixed. He took it back and they fixed it for him at no charge.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/30/2014
Review Created: 02/10/2014
This review was collected via phone interview by Customer Research Inc.
CHRISTOPHER B. on 02/06/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Very disappointing"
I took my car to Certified Car Care because I thought it had a valve ping. I was told it was nothing serious but I would need to replace the harmonic balance wheel before the engine could be properly timed. The next day and $ 400 later I was told the engine had a bad rod knock and the estimated repair bill would be $ 2500 to $ 3500. Obviously if I had been told the real problem first I would not have wasted $ 400 on a needless repair. I have since taken the car to a more professional mechanic who diagnosed the problem correctly the first time and is billing me $ 750 to correct the problem. I feel I got nothing for my $ 400 from Certified Car Care because the mechanic obviously could not tell a timing problem from a rod knock. I would obviously not do business with Certified Car Care in the future.
Vehicle: Pontiac Firebird
Service Date: 01/16/2014
Review Created: 02/06/2014 10:40 PM
MARY M. on 02/04/2014
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"5"
Promote service friendly employees
Vehicle: Ford Focus
Service Date: 02/03/2014
Review Created: 02/04/2014 09:07 PM
JIM C. on 02/04/2014
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"High Quality Work at a Reasonable Price"
I needed my daughter's vehicle checked out top to bottom before she relocated to Seattle. The folks at CCC evaluated all aspects of the vehicle and made recommendations as to what work should be done and why. I had most of the recommended work done and it was done on time and for a price that was reasonable by any measure.
Vehicle: Nissan Murano
Service Date: 01/27/2014
Review Created: 02/04/2014 06:38 PM
ROBERT O. on 01/31/2014
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"2000 SS Camaro "
Guys their know their business and get right on it. Awesome customer service.
Vehicle: Chevrolet Camaro
Service Date: 01/30/2014
Review Created: 01/31/2014 08:43 PM
ELLEN M. on 01/31/2014
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"excellent service"
you check things out to make sure all is in good working order. I appreciate that!
Vehicle: Chevrolet Malibu
Service Date: 12/23/2013
Review Created: 01/31/2014 06:08 AM
Lorraine B. on 01/27/2014
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Lorraine said she is very satisfied with this business.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 01/16/2014
Review Created: 01/27/2014
This review was collected via phone interview by Customer Research Inc.
Laura B. on 01/25/2014
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Laura said everything needing to be done on the vehicle was done, and it was done fast.
Vehicle: Buick Century
Category: Service
Service Date: 01/21/2014
Review Created: 01/25/2014
This review was collected via phone interview by Customer Research Inc.
Angie D. on 01/22/2014
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Angie said this business did a great job. They were quick and the price was good. She really appreciates how they kept her informed.
Vehicle: Lexus GS 300
Category: Service
Service Date: 01/17/2014
Review Created: 01/22/2014
This review was collected via phone interview by Customer Research Inc.
Rory F. on 01/22/2014
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Rory said the business helped him out with some of the pricing and the people were very knowledgeable. They also helpfully pointed out a few others issues needing attention of which he was not aware.
Vehicle: Toyota Prius
Category: Service
Service Date: 01/20/2014
Review Created: 01/22/2014
This review was collected via phone interview by Customer Research Inc.
DAVID D. on 01/17/2014
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"good service"
very timely knowable service. Fair price
Vehicle: Hyundai Sonata
Service Date: 01/15/2014
Review Created: 01/17/2014 02:35 PM
GARNET S. on 01/17/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"put to much oil in Prius"
car take 3.9 Qt oil, they said they put 5 Qt Oil in . Why?? oil is one inch over mark on dipstick. started car and warmed it up, it did go down some. Not sure if I would recommed this shop. Not sure if I will go back. I must go back and have some oil taken out.
Vehicle: Toyota Prius
Service Date: 01/16/2014
Review Created: 01/17/2014 10:26 AM
FRANK B. on 01/17/2014
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"Great experience"
Greg was my main contact and always kept me updated. Gave me a very fair price when additional work was needed
Vehicle: Ford Mustang
Service Date: 01/15/2014
Review Created: 01/17/2014 10:04 AM
Steve B. on 01/16/2014
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Steve said he was happy with the service.
Category: Service
Service Date: 12/31/2013
Review Created: 01/16/2014
This review was collected via phone interview by Customer Research Inc.
Bob C. on 01/16/2014
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Bob said they did not do anything wrong. They answered any question he had, so there was nothing to complain about.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/28/2013
Review Created: 01/16/2014
This review was collected via phone interview by Customer Research Inc.
Matt K. on 01/15/2014
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Matt said everything went as he expected.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/27/2013
Review Created: 01/15/2014
This review was collected via phone interview by Customer Research Inc.
Richard M. on 12/28/2013
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Richard said the business is good but his experience was not so great because he had to go back. He had a fuel pump replaced and it disconnected on the way home so he had to bring it back to have them replace it again
Vehicle: Dodge SRT-4
Category: Service
Service Date: 12/19/2013
Review Created: 12/28/2013
This review was collected via phone interview by Customer Research Inc.
Mark H. on 12/21/2013
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Mark said he likes the way they take care of him at this business. Greg has integrity.
Vehicle: Ford Thunderbird
Category: Service
Service Date: 12/12/2013
Review Created: 12/21/2013
This review was collected via phone interview by Customer Research Inc.
Jack P. on 12/17/2013
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Jack said the service is amazing.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 12/09/2013
Review Created: 12/17/2013
This review was collected via phone interview by Customer Research Inc.
John C. on 12/12/2013
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John said they did what they were supposed to do in a timely manner.
Vehicle: Honda Accord
Category: Service
Service Date: 12/03/2013
Review Created: 12/12/2013
This review was collected via phone interview by Customer Research Inc.
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