Certified Car Care Hcml Inc


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

339 Reviews

95% Would Recommend
Latest Review 12 days ago
AMY R. on 03/24/2013
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"The staff is great and customer service is excellent!"
Victor is honest and his customer service is outstanding! I took my car in for service to pass smog and they fixed my car and took it for the smog test. Thanks.
Vehicle: Infiniti I30
Service Date: 03/22/2013
Review Created: 03/24/2013 11:18 PM
JANELLE N. on 03/23/2013
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"Break replacement"
They replaced my breaks and rotors in a timely fashion. Always friendly and knowledgeable about what is happening with my car.
Vehicle: Honda Odyssey
Service Date: 03/21/2013
Review Created: 03/23/2013 09:22 AM
David O. on 03/09/2013
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David said the business is great.
Vehicle: Dodge Caravan
Category: Service
Service Date: 02/28/2013
Review Created: 03/09/2013
This review was collected via phone interview by Customer Research Inc.
Beverly H. on 02/20/2013
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Beverly said this business did a really good job.
Vehicle: Honda Civic
Category: Service
Service Date: 02/13/2013
Review Created: 02/20/2013
This review was collected via phone interview by Customer Research Inc.
Carmen T. on 02/15/2013
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Carmen said this business is the best, they are friendly and honest.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 02/12/2013
Review Created: 02/15/2013
This review was collected via phone interview by Customer Research Inc.
Sean F. on 02/13/2013
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Sean said it was a really cool business. They gave great customer service and have a huge TV in the waiting area. It only took them 15 minutes to service his vehicle. They were great and he would recommend them to anyone.
Vehicle: GMC Pickup
Category: Service
Service Date: 01/28/2013
Review Created: 02/13/2013
This review was collected via phone interview by Customer Research Inc.
Gaye B. on 02/11/2013
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Gaye said the business was up-front about additional problems they found with her vehicle. The business has very prompt service, the manager is very friendly and makes sure the customer is comfortable. She have already recommended this business to others.
Vehicle: Hummer H2
Category: Service
Service Date: 01/29/2013
Review Created: 02/11/2013
This review was collected via phone interview by Customer Research Inc.
Victor A. on 02/11/2013
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Victor said that the business has good service and they are accurate with their quality of work.
Vehicle: Honda CR-V
Category: Service
Service Date: 02/06/2013
Review Created: 02/11/2013
This review was collected via phone interview by Customer Research Inc.
Monique M. on 02/08/2013
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Monique said everyone was nice and they worked really hard to try to get her vehicle repaired.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/31/2013
Review Created: 02/08/2013
This review was collected via phone interview by Customer Research Inc.
DAVID S. on 02/05/2013
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"personalized service"
have taken three different vehicles to certified and have been very satisfied with the work.
Vehicle: Jeep Grand Cherokee
Service Date: 01/31/2013
Review Created: 02/05/2013 09:34 PM
JOHN T. on 02/05/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Repeat customer with outrageous charges for a two hour job. I have been in the machinery business with parts, labor & sales to very large industrial & institutional customers for over 45 years.... I have two quotes for similar estimates of "oil leak" repa"
per above.... jmt
Vehicle: Mercedes-Benz E350
Service Date: 02/04/2013
Review Created: 02/05/2013 08:55 PM
Kelly B. at Certified Car Care Hcml Inc responded on 03/08/2013
Supplied customer with estimate outlineing work reccomended and did not exceed approved estimate.
Mike G. on 01/31/2013
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Mike said he's very happy with the way things turned out and they were very nice.
Vehicle: Toyota Corolla
Category: Service
Service Date: 01/12/2013
Review Created: 01/31/2013
This review was collected via phone interview by Customer Research Inc.
Forrest H. on 01/30/2013
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Forrest said this business had good service.
Vehicle: Ford Mustang
Category: Service
Service Date: 01/21/2013
Review Created: 01/30/2013
This review was collected via phone interview by Customer Research Inc.
Mario M. on 01/28/2013
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Mario stated the AAA tow truck driver and the staff at the business were very nice. His vehicle was towed to the business. It was scary when his vehicle broke down in the middle of nowhere. After the service was completed, he mentioned he felt really good about the service completed on his vehicle and it felt safe to drive. He sure would recommend the business for services.
Vehicle: Chevrolet Chevy Van
Category: Service
Service Date: 01/21/2013
Review Created: 01/28/2013
This review was collected via phone interview by Customer Research Inc.
Debbie B. on 01/24/2013
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Debbie said her vehicle is riding nicely. She said she really appreciates not only this business' expertise but also their willingness to work with her. This business was very kind.
Vehicle: Honda Civic
Category: Service
Service Date: 12/30/2012
Review Created: 01/24/2013
This review was collected via phone interview by Customer Research Inc.
Eric R. on 01/21/2013
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Eric said the business was good and they did a great job.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 12/31/2012
Review Created: 01/21/2013
This review was collected via phone interview by Customer Research Inc.
Janet R. on 01/15/2013
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Janet said this business was very efficient, and they were really honest and fast.
Vehicle: Mazda 3
Category: Service
Service Date: 01/09/2013
Review Created: 01/15/2013
This review was collected via phone interview by Customer Research Inc.
Frankie R. on 01/11/2013
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Frankie said they diagnosed the problem with his vehicle quickly and got it fixed in a hurry.
Vehicle: Chrysler 300
Category: Service
Service Date: 01/04/2013
Review Created: 01/11/2013
This review was collected via phone interview by Customer Research Inc.
EJ M. on 01/07/2013
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"Great Service and Communication!"
My family recommended Certified from previous work done and I was impressed with their personalized service and communication. I went in for an alignment and Victor gladly assisted me. Their technicians are knowledgeable and I was confident in their opinions. Definitely recommended.
Vehicle: Scion xB
Service Date: 10/19/2012
Review Created: 01/07/2013 08:32 AM
MARK B. on 01/03/2013
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
" Black expedition – Batliner"
Service was prompt however I am very concerned that Certified care is not using authentic Ford parts hence why I had a solenoid failure within a couple months of servicing I had to travel 400 miles through the desert. I am not too sure of the reliability of certified care and their practice of not using quality parts
Vehicle: Ford Expedition
Service Date: 01/03/2013
Review Created: 01/03/2013 08:28 PM
Kelly B. at Certified Car Care Hcml Inc responded on 03/08/2013
We used authentic Ford part as listed on invoice, unfortunatley the part failed, Please accept our sincere apologies and we would be glad to provide you a FREE oil change on your next scheduled service.
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