Certified Car Care Hcml Inc


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

339 Reviews

95% Would Recommend
Latest Review 13 days ago
Clark A. on 04/18/2015
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Clark said this business is extraordinarily expensive and his vehicle still smokes a lot. He would not recommend this business based on this experience.
Vehicle: Dodge Sprinter
Category: Service
Service Date: 04/10/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
Fred K. on 04/17/2015
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Fred said this business always does an outstanding job for him.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/01/2015
Review Created: 04/17/2015
This review was collected via phone interview by Customer Research Inc.
Cassandra O. on 04/10/2015
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Cassandra said the service provided by the business was good and fast. She scheduled the appointment online the day prior and that was very convenient for her.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/03/2015
Review Created: 04/10/2015
This review was collected via phone interview by Customer Research Inc.
Christian F. on 04/10/2015
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Christian said this business worked with him. The staff is good and honest.
Vehicle: Audi A4
Category: Service
Service Date: 03/31/2015
Review Created: 04/10/2015
This review was collected via phone interview by Customer Research Inc.
ROBERT/MONTSE R. on 04/06/2015
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"service was professional"
Truck is running great, service was handled very good
Vehicle: Chevrolet Silverado
Service Date: 02/10/2015
Review Created: 04/06/2015 11:17 AM
Trent B. on 03/31/2015
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Trent said this business handled everything in a timely manner and were straight forward with him.
Category: Service
Service Date: 03/23/2015
Review Created: 03/31/2015
This review was collected via phone interview by Customer Research Inc.
Shu C. on 03/30/2015
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Shu said they did the job effectively, quickly and very well.
Vehicle: Volvo S80
Category: Service
Service Date: 03/24/2015
Review Created: 03/30/2015
This review was collected via phone interview by Customer Research Inc.
Jennie S. on 03/28/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jennie said the technicians are great and courteous, and they did a good job. She said the owner lied multiple times and she felt disrespect as a customer. The reason she would not recommend this business is because of the owner's lies and she was charged extra money. She was given a price quote for a condenser and he could not get it without the radiator. To cover up the error, she was told it was for a radiator leak. She took his word for it. She was given a discount and the tax was taken off, but she will not return.
Vehicle: Toyota Prius
Category: Service
Service Date: 03/23/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
Kelly B. at Certified Car Care Hcml Inc responded on 04/01/2015

There was no error or lieing the only way we were able to purchase the part was as a radiator/a/c condensor combo I bent over backwards to try and explain this and even gave you a discount but obviously you still don't understand, and that is what I am sorry about. 

Brad C. on 03/20/2015
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Brad said this business provided good service.
Vehicle: Honda Civic
Category: Service
Service Date: 03/04/2015
Review Created: 03/20/2015
This review was collected via phone interview by Customer Research Inc.
Carolyn G. on 03/18/2015
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Carolyn said this business really listened to her and was not pushy. She was really happy with this business. They took the time to show her something on her vehicle rather than just telling her.
Vehicle: Nissan Xterra
Category: Service
Service Date: 03/13/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
ANGELA F. on 03/06/2015
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"Always trustworthy "
It's refreshing to have a mechanic I can trust. it's no secret that women are afraid to take their cars to a mechanic for fear of being taken for crap they don't need. I can honestly say I have a mechanic for life with these guys.
Vehicle: Toyota Prius
Service Date: 03/06/2015
Review Created: 03/06/2015 08:27 PM
Weston U. on 02/25/2015
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Weston said the service was awesome, they charge him the lowest price, everyone is very helpful, they provide great service and everyone is awesome.
Vehicle: Honda Accord
Category: Service
Service Date: 02/03/2015
Review Created: 02/25/2015
This review was collected via phone interview by Customer Research Inc.
Reagan W. on 02/25/2015
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Reagan said this business got him in right away for service. He has been going to them for a while and they always have good prices. The employees he deals with are always nice. He has already recommended them to others for service.
Vehicle: Mazda CX-5
Category: Service
Service Date: 02/20/2015
Review Created: 02/25/2015
This review was collected via phone interview by Customer Research Inc.
Eric F. on 02/23/2015
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Eric said the business did not try to sell him anything he did not need and they have good service.
Vehicle: Ford Explorer Sport
Category: Service
Service Date: 02/11/2015
Review Created: 02/23/2015
This review was collected via phone interview by Customer Research Inc.
Eric H. on 02/18/2015
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Eric said the business is up front and easy to get a hold of. They were not shady and did what was asked of them.
Category: Service
Service Date: 02/11/2015
Review Created: 02/18/2015
This review was collected via phone interview by Customer Research Inc.
Joaquin G. on 02/17/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Joaquin said the staff member who worked on his vehicle did a good job but they took advantage of the situation and overcharged him $175 for a diagnostic, $200 for part and $500 for labor. The technician worked on his vehicle for 15 minutes and then started working on other vehicles at the business. He looked up the parts and discovered he was charged double what they would normally cost. The business forgot to reset his oil reminder light and today his oil light came on indicating the oil was too full. Due to this experience he would not recommend the business to others. He will not be going back to the business to resolve these issues.
Vehicle: Dodge Sprinter
Category: Service
Service Date: 02/09/2015
Review Created: 02/17/2015
This review was collected via phone interview by Customer Research Inc.
Joy L. on 01/29/2015
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Joy said the business is very helpful, kind and very patient. They were responsive and the prices are good.
Vehicle: Honda Fit
Category: Service
Service Date: 01/27/2015
Review Created: 01/29/2015
This review was collected via phone interview by Customer Research Inc.
Erin B. on 01/27/2015
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Erin said this business does good work.
Vehicle: Honda Civic
Category: Service
Service Date: 01/19/2015
Review Created: 01/27/2015
This review was collected via phone interview by Customer Research Inc.
Parviz F. on 01/22/2015
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Parviz said everything was done according to his service needs. Everything was done properly and he is very satisfied with this business.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/09/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
Rob F. on 01/16/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Rob said he thought the price for his service was too expensive and he would not recommend them as a result.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/31/2014
Review Created: 01/16/2015
This review was collected via phone interview by Customer Research Inc.
Kelly B. at Certified Car Care Hcml Inc responded on 01/21/2015

Dear Rob,
You came in with a $99.00 Brake special coupon which we honored, and you requested a power steering flush which I quoted you before the service which you ok'd, I don't understand your negative response?????? 

Kelly B. at Certified Car Care Hcml Inc responded on 01/21/2015

I just don't get people like you that don't like business's to make a profit on them you would like us to lose money on you and make profit on everybody else so we can perform your service at a loss. I take these reviews very personaly, we bend over backwards to please our customers and not overcharge them, we are in business to put food on our employees tables and make a little profit.

Displaying Review 121 - 140 of 339 in total