Certified Car Care Hcml Inc


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

326 Reviews

95% Would Recommend
Latest Review 5 days ago
Eric F. on 02/23/2015
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Eric said the business did not try to sell him anything he did not need and they have good service.
Vehicle: Ford Explorer Sport
Category: Service
Service Date: 02/11/2015
Review Created: 02/23/2015
This review was collected via phone interview by Customer Research Inc.
Eric H. on 02/18/2015
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Eric said the business is up front and easy to get a hold of. They were not shady and did what was asked of them.
Category: Service
Service Date: 02/11/2015
Review Created: 02/18/2015
This review was collected via phone interview by Customer Research Inc.
Joaquin G. on 02/17/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Joaquin said the staff member who worked on his vehicle did a good job but they took advantage of the situation and overcharged him $175 for a diagnostic, $200 for part and $500 for labor. The technician worked on his vehicle for 15 minutes and then started working on other vehicles at the business. He looked up the parts and discovered he was charged double what they would normally cost. The business forgot to reset his oil reminder light and today his oil light came on indicating the oil was too full. Due to this experience he would not recommend the business to others. He will not be going back to the business to resolve these issues.
Vehicle: Dodge Sprinter
Category: Service
Service Date: 02/09/2015
Review Created: 02/17/2015
This review was collected via phone interview by Customer Research Inc.
Joy L. on 01/29/2015
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Joy said the business is very helpful, kind and very patient. They were responsive and the prices are good.
Vehicle: Honda Fit
Category: Service
Service Date: 01/27/2015
Review Created: 01/29/2015
This review was collected via phone interview by Customer Research Inc.
Erin B. on 01/27/2015
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Erin said this business does good work.
Vehicle: Honda Civic
Category: Service
Service Date: 01/19/2015
Review Created: 01/27/2015
This review was collected via phone interview by Customer Research Inc.
Parviz F. on 01/22/2015
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Parviz said everything was done according to his service needs. Everything was done properly and he is very satisfied with this business.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/09/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
Rob F. on 01/16/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Rob said he thought the price for his service was too expensive and he would not recommend them as a result.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/31/2014
Review Created: 01/16/2015
This review was collected via phone interview by Customer Research Inc.
Kelly B. at Certified Car Care Hcml Inc responded on 01/21/2015

Dear Rob,
You came in with a $99.00 Brake special coupon which we honored, and you requested a power steering flush which I quoted you before the service which you ok'd, I don't understand your negative response?????? 

Kelly B. at Certified Car Care Hcml Inc responded on 01/21/2015

I just don't get people like you that don't like business's to make a profit on them you would like us to lose money on you and make profit on everybody else so we can perform your service at a loss. I take these reviews very personaly, we bend over backwards to please our customers and not overcharge them, we are in business to put food on our employees tables and make a little profit.

Geneva R. on 01/14/2015
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Geneva said the business had good customer service, answered all her questions and took care of her.
Vehicle: Toyota Avalon
Category: Service
Service Date: 01/07/2015
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
Jeff S. on 01/13/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Jeff said after spending $3,200 at the business, they still cannot find the underlying cause for the check engine light being on. He is dissatisfied with the consistent problem that seems to be evading the employees as they try to find it. He would not recommend them to others because of the reasons mentioned.
Vehicle: Dodge Sprinter
Category: Service
Service Date: 01/08/2015
Review Created: 01/13/2015
This review was collected via phone interview by Customer Research Inc.
Kelly B. at Certified Car Care Hcml Inc responded on 01/20/2015

Dear Jeff, 
Upon picking up your vehicle we advised you that if the check engine light came back on we would need to perform additional work to clean carbon from your intakes due to 292,000 miles on your vehicle, the lack of power problem was resolved. Please bring vehicle back in so we can perform remainder of reccomended service.

Dionne P. on 12/29/2014
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Dionne said this business did fine with her service.
Vehicle: Ford Escape
Category: Service
Service Date: 12/05/2014
Review Created: 12/29/2014
This review was collected via phone interview by Customer Research Inc.
Donovan W. on 12/23/2014
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Donovan said they took very good care of him. The customer service was excellent. They told him about some things on his vehicle that may need service in the future, which he appreciated.
Vehicle: Plymouth Neon
Category: Service
Service Date: 12/03/2014
Review Created: 12/23/2014
This review was collected via phone interview by Customer Research Inc.
Reginald B. on 12/22/2014
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Reginald said this business had good service, but they didn't wash his vehicle.
Vehicle: Nissan Pickup
Category: Service
Service Date: 12/03/2014
Review Created: 12/22/2014
This review was collected via phone interview by Customer Research Inc.
Ryan C. on 12/19/2014
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Ryan said the business went above and beyond regarding the service and he was completely satisfied.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/20/2014
Review Created: 12/19/2014
This review was collected via phone interview by Customer Research Inc.
Teresa P. on 12/11/2014
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Teresa said this business was very helpful, and Kelly took her home since she had to leave her vehicle there. She mentioned she felt comfortable.
Vehicle: Toyota Prius
Category: Service
Service Date: 12/03/2014
Review Created: 12/11/2014
This review was collected via phone interview by Customer Research Inc.
Brian R. on 12/11/2014
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Brian said they were good. He would recommend them to others.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/08/2014
Review Created: 12/11/2014
This review was collected via phone interview by Customer Research Inc.
SALIM M. on 12/04/2014
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"Great service"
I bring my Mitsubishi EVO to be serviced. Kelley and his crew always do a great job in keeping my car is top order
Vehicle: Mitsubishi Lancer
Service Date: 12/03/2014
Review Created: 12/04/2014 08:47 AM
Kaue P. on 11/25/2014
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Kaue said Kelly and Dave were nice. They were not able to do the repair for a cracked sensor only because the warranty on this vehicle would not cover it.
Vehicle: Nissan Altima
Category: Service
Service Date: 11/18/2014
Review Created: 11/25/2014
This review was collected via phone interview by Customer Research Inc.
Carlos G. on 11/21/2014
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Carlos said this business provided good service. He even took his other vehicle to be serviced there as well. They do great work and he has no complaints.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/31/2014
Review Created: 11/21/2014
This review was collected via phone interview by Customer Research Inc.
Gene S. on 11/18/2014
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Gene said the business was good. The staff was very helpful and honest.
Vehicle: Chevrolet RV Cutaway
Category: Service
Service Date: 11/10/2014
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Elizabeth I. on 11/18/2014
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Elizabeth said they are good.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/13/2014
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 326 in total