Certified Car Care Hcml Inc


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

326 Reviews

95% Would Recommend
Latest Review 6 days ago
Raul C. on 11/07/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Raul said the mechanic was very knowledgeable.
Vehicle: Toyota FJ Cruiser
Category: Service
Service Date: 10/24/2014
Review Created: 11/07/2014
This review was collected via phone interview by Customer Research Inc.
Mona A. on 11/04/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mona said this business is amazing. They are great, friendly, and she recommends them to all of her friends.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/29/2014
Review Created: 11/04/2014
This review was collected via phone interview by Customer Research Inc.
Cody D. on 10/21/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Katherine. She said it was an easy service.
Vehicle: Scion tC
Category: Service
Service Date: 10/15/2014
Review Created: 10/21/2014
This review was collected via phone interview by Customer Research Inc.
Salim M. on 10/17/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Salim said Kelly from this business always takes good care of him.
Vehicle: Mitsubishi Lancer
Category: Service
Service Date: 09/30/2014
Review Created: 10/17/2014
This review was collected via phone interview by Customer Research Inc.
Jordan L. on 10/11/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jordan said this business was great.
Vehicle: Toyota Prius
Category: Service
Service Date: 09/24/2014
Review Created: 10/11/2014
This review was collected via phone interview by Customer Research Inc.
Luis M. on 10/10/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Luis said this business did everything he asked for and more. He would definitely recommend them to others.
Vehicle: Dodge Caliber
Category: Service
Service Date: 10/08/2014
Review Created: 10/10/2014
This review was collected via phone interview by Customer Research Inc.
Tom O. on 10/09/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Tom said they left the oil plug loose after the oil change. He lost a lot of oil on his garage floor and on his trip from San Diego to Sacramento. His vehicle was then serviced. That business told him he was lucky he did not have a fire because the oil was going towards the exhaust. He was in danger of significant harm. He will not recommend them for these reasons.
Vehicle: Porsche Cayenne
Category: Service
Service Date: 10/03/2014
Review Created: 10/09/2014
This review was collected via phone interview by Customer Research Inc.
Jason B. on 10/08/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jason said the business was good.
Vehicle: Jeep CJ7
Category: Service
Service Date: 10/02/2014
Review Created: 10/08/2014
This review was collected via phone interview by Customer Research Inc.
Mark D. on 10/02/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mark said he was given a estimate and he never got a call telling him it was going to be much more. It was definitely a sticker shock.
Vehicle: GMC Sierra
Category: Service
Service Date: 09/30/2014
Review Created: 10/02/2014
This review was collected via phone interview by Customer Research Inc.
Brian R. on 09/25/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Brian said he was happy that the motor is running on his vehicle, but the business should have kept in touch with him more.
Vehicle: Toyota Highlander
Category: Service
Service Date: 08/31/2014
Review Created: 09/25/2014
This review was collected via phone interview by Customer Research Inc.
Oleksiy A. on 09/17/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Oleksiy said this business replaced the air conditioning and it is working good. He said he was happy with them.
Vehicle: Dodge Sprinter
Category: Service
Service Date: 09/12/2014
Review Created: 09/17/2014
This review was collected via phone interview by Customer Research Inc.
Art O. on 09/17/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Art said it took too long for his vehicle to be repaired.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 08/27/2014
Review Created: 09/17/2014
This review was collected via phone interview by Customer Research Inc.
Kelly B. at Certified Car Care Hcml Inc responded on 09/23/2014

Art,
we are sorry it took so long to repair your driveshaft. We offer you a 10% discount on your next service at our shop.

Chris D. on 08/23/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Chris said this business provides good service.
Vehicle: Mazda 6
Category: Service
Service Date: 08/20/2014
Review Created: 08/23/2014
This review was collected via phone interview by Customer Research Inc.
Bob B. on 08/21/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bob said this business charged him more than they said they would.
Category: Service
Service Date: 08/15/2014
Review Created: 08/21/2014
This review was collected via phone interview by Customer Research Inc.
Kelly B. at Certified Car Care Hcml Inc responded on 08/25/2014

Sorry Bob, we found more problems once we removed the transmsission, we found the clutch system was damaged due to the oil leak, that is what the extra cost was, and you ok'd it, the original estimate was within the range.

Christine W. on 08/21/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Christine said the people at this business were all really nice. The only thing she is unsure about is she had gone in to this business for an oil leak, but she does not know if it is fixed. This business did something to fix it, but she thinks it might be temporary. The representative kept telling her he would do all these things for free, but her bill was $280.
Vehicle: Mazda Tribute
Category: Service
Service Date: 07/29/2014
Review Created: 08/21/2014
This review was collected via phone interview by Customer Research Inc.
Salim M. on 08/19/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Salim said this business had great service, and got the job done quickly. He already recommends them to others. He would like them to keep up the good work.
Vehicle: Mitsubishi Lancer
Category: Service
Service Date: 07/28/2014
Review Created: 08/19/2014
This review was collected via phone interview by Customer Research Inc.
Beverly M. on 08/19/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jim. He said he likes this business.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/12/2014
Review Created: 08/19/2014
This review was collected via phone interview by Customer Research Inc.
Susan L. on 08/18/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Susan said this business did more than she asked for.
Vehicle: Honda Accord
Category: Service
Service Date: 08/08/2014
Review Created: 08/18/2014
This review was collected via phone interview by Customer Research Inc.
Hollie K. on 08/18/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Don. He said the service at this business was good.
Vehicle: Acura Legend
Category: Service
Service Date: 07/17/2014
Review Created: 08/18/2014
This review was collected via phone interview by Customer Research Inc.
Kyle W. on 08/16/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kyle said the business is honest and reliable, and their work is done in a timely manner. He also said the business makes him feel like he is appreciated.
Vehicle: Volvo 940
Category: Service
Service Date: 07/31/2014
Review Created: 08/16/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 141 - 160 of 326 in total