Chapman Hyundai Scottsdale


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1258 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.4814811/5Overall Rating 4.4814811/5Overall Rating 4.4814811/5Overall Rating 4.4814811/5rating 4.4814811
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
95% Would Recommend
90% Business Response
Latest Review about 9 hours ago
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick & Quality Service"
I was surprised by the kindness of the staff, and the quickness the work on my car was completed.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 09:55 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/19/2017

Thank you for the 5 star review.

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service was excellent took me in and done within the hour"
great service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 09:51 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/19/2017

Thank you for the 5 star review.

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Amazing, fast, and great service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:48 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/18/2017

Thank you for the 5 star review.

Verified Customer on 09/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Service was great it was just annoying that 5 days after I got my car I had to drive over an hour for them to fix an issue. Other than that it was good.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/17/2017 03:52 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/18/2017

Thank you for the great feedback.

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always very nice"
Always nice
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/15/2017 02:40 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/18/2017

Thank you for the 5 star review.

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Friendly Oil Change "
A great experience..So friendly and helpful
Fastest service so far
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:08 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/18/2017

Thank you for the 5 star review.

Clara N. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and on time!"
The staff is always friendly and helpful and the service appointment was completed in the time frame they said it would be. They even washed my car!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/14/2017 01:47 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/18/2017

Thank you for the 5 star review.

David W. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
same as above
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 02:36 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/13/2017

Thank you for the great review. 

Albert H. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Faith Coordinator"
Great Service!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 11:07 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/13/2017

Thank you for the 5 star review.

Fireman T. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service & location"
Excellent service. Wish Chapman Hyundai was remaining in my neighborhood
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 09:50 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/12/2017

Thank you for taking the time to provide us with this great review.

Verified Customer on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly service "
Great place. Always friendly and fast.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/09/2017 02:43 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/11/2017

Thank you for the 5 star review.

Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service is so good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 03:56 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/08/2017

Thank you for the 5 star review.

Verified Customer ReScore Review on 09/10/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service representative "
While at Chapman for service on my car, the service representative was very helpful and kept me informed on the status of my car. When I had an issue he was quick to resolve the issue. Gary is a great addition to your company.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/08/2017 01:12 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service Person "
The service representative was great, but the actual service was poor this time.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/08/2017 01:12 PM
Gary P. at Chapman Hyundai Scottsdale responded on 09/08/2017

Hi Dorthy,
Gary here from Chapman.  I am very sorry you had to return for the light issue.  The survey you filled out was based totally on my performance.  Hopfully I can reach out to you and rectify the low score that I recieved.
Thanks,
Gary

Lisa H. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly."
Lisa contacted me to let me know I needed some additional work. I approved and work was done and still ready on time.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/05/2017 08:42 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/06/2017

Thank you for the great review.

Phani G. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick and Fast"
well Organized
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/05/2017 10:54 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/05/2017

Thank you for the great review.

Verified Customer on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"60k maintence "
Went above and beyond
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 02:45 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/05/2017

Thank you for the 5 star review.

Verified Customer on 09/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Don't make an appointment online."
There is an easy to use mechanism at the Chapman web site to make an appointment. It acknowledges the appointment, but when you arrive, the service department doesn't have an appointment. The service writer said this was normal. You have to call and talk to somebody before you actually have an appointment.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/04/2017 02:07 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/05/2017

Thank you for the great review.  I will be looking into the online reservation system. 

Joan M. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Servic Advisor, Justin"
It's in the comments
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/04/2017 10:51 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/05/2017

Thank you for the great review. I will pass this along to Justin.

Verified Customer on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very pleasant experience. "
Gary Petersen was great to work with.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 10:48 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/05/2017

Thank you for the 5 star review.

Elizabeth O. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind and helpful! "
I had such a great experience! Usually at dealerships they're always trying to up sale me, especially as a women but they didn't and because of that, I'll be returnnng for future maintenance on my car and when I need to upgrade to a larger vehicle!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/04/2017 04:31 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 09/05/2017

Thank you for the 5 star review.

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