Hi Russ
I'm sorry we didn't get a look at your car. We usually have people drop their cars off in the early am. We then diagnose and inspect them. We call with an estimate then proceed with repairs. I'm not sure why we would have had you drop the car off so late and tell you we would get it done. I really apologize for the misunderstanding. I do have 3 cars that I offer for free loaners. Unfortunately they are almost always gone. I was not being rude but I think I was surprised because they are always gone and are scheduled out for a week in advance.
Thanks for bringing this to my attention and I will make sure this does not happen again.
Chuck Hoffmann