Civali's Auto Service


Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

233 Reviews

100% Would Recommend
99% Business Response
Latest Review 13 days ago
Leanne B. on 03/14/2017
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Leanne said they were good.
Vehicle: Lincoln MKZ
Category: Service
Service Date: 03/10/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 03/17/2017

Hi Leanne,
Thank you for taking the time to answer a few questions about our business. We appreciate your business and wish you a great weekend!

Cory C. on 03/04/2017
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Cory said he would recommend this business for service. He stated the price of parts has gone up.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 03/02/2017
Review Created: 03/04/2017
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 03/06/2017

Hi Cory,
Thank you for taking the time to let us know how we are doing. I do apologize for you stating that the prices on the parts have gone up, but we too have seen the prices go up with our parts vendor and unfortunately we have to pass that along to our customer base. Hope to see you again when your car needs some TLC.

Alex C. on 12/27/2016
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Alex said he did not have any problems.
Vehicle: BMW X5
Category: Service
Service Date: 12/22/2016
Review Created: 12/27/2016
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 12/29/2016

Hi Alex,
We appreciate you taking the time to answer a few questions about our business during this busy holiday system. Thank you for your positive feedback. We wish you a very Happy and Healthy New Year!

John F. at Civali's Auto Service responded on 12/29/2016

****Correction*****
We appreciate you taking the time to answer a few questions about our business during this busy holiday SEASON...

Joseph S. on 08/18/2016
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Joseph said he is satisfied with the business.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 08/15/2016
Review Created: 08/18/2016
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 08/19/2016

Hi Joe,
Thank you for taking the time to answer a few questions about our business. We hope to see you again in the future when your car is in need of repair, have a great weekend!

Sergio P. on 07/26/2016
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Sergio said he loves his vehicle, but stated he was having water coming form his air-conditioner and he thinks its fixed.
Vehicle: Toyota Highlander
Category: Service
Service Date: 07/22/2016
Review Created: 07/26/2016
This review was collected via phone interview by Customer Research Inc.
Catherine S. on 06/06/2016
Recommended badge inactive Recommended
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Catherine said she was not pleased with this business. The facility is always closed during bad weather, the repairs to her heater and windshield were not her liking.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/02/2016
Review Created: 06/06/2016
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 06/13/2016

Hi Catherine,
I am glad we were able to talk to you in regards to your negative review. I apologize that you had a hard time communicating to the customer service representative that called you. If you would like to re-review our business as you said, we would appreciate it. We appreciate your loyalty!  Have a great day!

Michael P. on 04/07/2016
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Michael said this business was more expensive than he anticipated.
Vehicle: Mercury Sable
Category: Service
Service Date: 04/04/2016
Review Created: 04/07/2016
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 04/08/2016

Michael, thank you for taking the time to review our business.

DELORES B. on 03/17/2016
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"Good service "
Every time I have my car done there with different services no problems
Vehicle: Toyota Camry Solara
Service Date: 03/15/2016
Review Created: 03/17/2016 03:53 AM
John F. at Civali's Auto Service responded on 03/17/2016

Delores, thank you for your business! Have a wonderful day!

Frank B. on 01/09/2016
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Frank said the employees at this business were nice and explained all details to him.
Vehicle: Suzuki Kizashi
Category: Service
Service Date: 12/30/2015
Review Created: 01/09/2016
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 01/12/2016

Hi Frank, thank you for taking the time to let us know how we are doing. We appreciate your business and look forward to seeing you again!

Scott A. on 12/19/2015
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Scott said they do a good job but the price is expensive.
Vehicle: Mercury Sable
Category: Service
Service Date: 12/15/2015
Review Created: 12/19/2015
This review was collected via phone interview by Customer Research Inc.
John F. at Civali's Auto Service responded on 12/22/2015

Scott, we appreciate you taking the time to give your review. Thank you for your continued business.  Have a wonderful holiday!

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