Review for Classic Collision (Capitol Imports)
Ann H. on 05/31/2013
Spoke with Ann's husband. He said that when he picked up his vehicle the roof wouldn't work because the battery had ran for so long it was drained. They later had to go purchase a new battery. One of the wheels was not the same wheel and there was a large scratch in the right side of the vehicle. At first the business didn't want to cover the scratch and repair it but they had pictures proving it wasn't there before. After that the business decided to repair the scratch. While driving home the brake light came on and they drove it back. They said they added brake fluid but then it ran out. When they returned they said it was caused by a leak. They wet sanded the vehicle and left splatter all over under the hood. He stated he felt no one really paid much attention to the vehicle while it was there because most of it was clearly visual. He went there because of the service department's great reputation but the body shop is another story. For these reasons, he won't recommend this business.
Service Date: 05/22/2013
Review Created: 05/31/2013
This review was collected via phone interview by Customer Research Inc.