College Park Hyundai


Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

696 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.2903226/5Overall Rating 4.2903226/5Overall Rating 4.2903226/5Overall Rating 4.2903226/5rating 4.2903226
Original
Overall Rating 2.17241/5Overall Rating 2.17241/5rating 2.17241rating 2.17241rating 2.17241
89% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Amy G. on 02/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Adam was professional and responsive."
Adam, the service tech who handled our car, was professional, kind.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/17/2017
Service Type: Maintenance
Review Created: 02/27/2017 03:57 PM
Tunisia P. on 02/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
I appreciate the care & support shown in helping me with any issues concerning my vehicle.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/21/2017
Service Type: Maintenance
Review Created: 02/27/2017 03:49 PM
Ronald E. on 02/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It Was quick "
and nicely done great customer service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/18/2017
Service Type: Maintenance
Review Created: 02/27/2017 06:48 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/27/2017

Thank you very much for your review!!

Verified Customer on 02/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My experience with this dealership has been very positive. They seem to go the extra mile to insure customer satisfaction. "
The service department staff were very attentive to all of my concerns and addressed them all to my complete satisfaction. One additional maintenance item was recommended by the service mgr as a precautionary measure. The dealership seems to be very interested that my service experience as well as my Hyundai driving experience is positive.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 02/21/2017
Service Type: Maintenance
Review Created: 02/25/2017 10:30 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/25/2017

Thank you very much for your review!!

Ronald D. on 02/25/2017
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"Careful honest assessment of need"
They did the careful honest assessment of what was needed and saved us money.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/18/2017
Service Type: Repair
Review Created: 02/25/2017 03:46 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/25/2017

Thank you very much for your review!

Verified Customer ReScore Review on 02/25/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best!"
Everyone at College Park Hyundai is very attentive to the customer's needs. They go above and beyond to ensure complete satisfaction.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/20/2017
Service Type: Maintenance
Review Created: 02/24/2017 03:35 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Still a great place"
Everyone is so friendly and helps make it a very comfortable environment while waiting for the work to be completed. I like that the shuttle service has expanded to more areas nearby.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/20/2017
Service Type: Maintenance
Review Created: 02/24/2017 03:35 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/25/2017

Thank you very much for your feedback.  Joe White, Service Manager will contact you to make sure you are on the mailing list for coupons. We will start to wash and perform a light vacuum in the spring time. 

Jessica C. on 02/24/2017
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"Amazing"
Great service at a great value with respectable service staff.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/16/2017
Service Type: Repair
Review Created: 02/24/2017 02:03 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/25/2017

Your kind review is really appreciated - thank you!!

Verified Customer on 02/24/2017
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"Survey"
Ellen Tardiff did a great job getting me on short notice. TWICE!!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/21/2017
Service Type: Maintenance
Review Created: 02/24/2017 01:18 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/25/2017

Your kind review really made Ellen's day - thank you!!

Pacific C. on 02/24/2017
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"Assistant worked the best"
Great experice ever
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/18/2017
Service Type: Repair
Review Created: 02/24/2017 12:49 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/24/2017

Your review is really appreciated - thank you!!

Edmonia N. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff has always been very supportive and helpful in every way."
Yes, most definitely.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/14/2017
Service Type: Maintenance
Review Created: 02/21/2017 01:41 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/21/2017

It was our pleasure to present you with a rose for valentines day and we are so happy that it made your day!!

Jeffrey J. on 02/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"College Park Hyundai"
Friendly and courteous service.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/10/2017
Service Type: Maintenance
Review Created: 02/21/2017 11:39 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/21/2017

Thank you you very much for your review!!

George W. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding service"
yes
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/11/2017
Service Type: Maintenance
Review Created: 02/21/2017 11:11 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/21/2017

Thank you very much for your review!!

Verified Customer on 02/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Place"
I love the customer service and how comfortable it is for you to wait for your car. Anytime you visit whether you make an appointment on not..you should a lot yourself two or more hours for a simple oil change. I know they check other things and the last time I went they informed me of a recall that was on my vehicle so I am not totally upset at the wait time but I was there 3 1/2 hours for a simple oil change and for them to check my recalls. I don't know much about cars but I feel like even though you make an appointment your car is not subject to be looked at until an hour later into the time you have showed up. I am very satisfied with them and I will continue to come but I will tell anyone who is more familiar with cars to not waste their time going there because you will be there a long time for something that should only take less than 30 minutes even with the mid-point review of the car and a complimentary car wash in which I did not receive on my last visit.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 02/10/2017
Service Type: Repair
Review Created: 02/21/2017 04:35 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/21/2017

Please allow me to apologize for the amount of time it took to perform the maintenance and recalls during your visit.  I am also sorry that we did not give you the proper expectation with the amount of time the recalls will take.  We will be sure to use the feedback that you have provided to improve.  Thank you.

Wallace K. on 02/20/2017
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"Review "
Very nice, professional and I'm always out in a timely manner.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/08/2017
Service Type: Maintenance
Review Created: 02/20/2017 07:01 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/21/2017

Thank you very much for your review!!

Verified Customer on 02/20/2017
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"Excellent "
Great customer service and kind employees.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/08/2017
Service Type: Maintenance
Review Created: 02/20/2017 04:19 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/21/2017

Your kind review is really appreciated - thank you!!

William A. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism, Great Customer service "
William A-C
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/14/2017
Service Type: Maintenance
Review Created: 02/18/2017 07:02 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/18/2017

Your kind review of William is really appreciated - thank you!!!

Judy Y. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Adam was very courteous and helpful, will bring my car back for all service needs.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/06/2017
Service Type: Repair
Review Created: 02/18/2017 03:52 AM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/18/2017

Your kind review of Adam made his day - thank you!!

Verified Customer on 02/17/2017
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"Adam is great!!! "
I always make sure I ask for Adam, he's always so nice and thoughtful
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/10/2017
Service Type: Repair
Review Created: 02/17/2017 07:52 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/18/2017

Your kind review really made Adam's day - thank you!!

Juanita M. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"lllll"
ooooo
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 02/09/2017
Service Type: Maintenance
Review Created: 02/17/2017 07:04 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/18/2017

Thank you for your review!!

Marco G. on 02/17/2017
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"Great customer service "
Marco
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/15/2017
Service Type: Maintenance
Review Created: 02/17/2017 03:43 PM
Rose B., Director of Customer Retention at College Park Hyundai responded on 02/18/2017

Thank you very much for your review!!

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