Colonial Hyundai of Downingtown


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1409 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.75/5Overall Rating 2.75/5rating 2.75rating 2.75rating 2.75
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Verified Customer on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"prompt service, conscientious employees"
I was kept well informed of the status of the repairs and the car was done when they said it would be done.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/22/2017 11:13 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/22/2017

Good afternoon,

Thank you for the awesome response.

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Steven M. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very friendly staff"
yes
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/18/2017
Service Type: Repair
Review Created: 08/22/2017 10:33 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/22/2017

Good afternoon,

Thank you for the awesome response.

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Howard W. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Jim Carpenter took care of my problem without an appointment
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 04:59 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/22/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Robert N. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people"
No comment
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 03:53 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/22/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Deborah T. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependable knowledgeable service staff "
My #1 Hyundai Serivce Center
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/18/2017 06:53 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/21/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent Service "
Pleasant service department.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 10:44 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/21/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review of Service"
Easy to get an appointment, service is very thorough and completed in a timely manner, all staff are friendly, helpful and accommodating.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 06:41 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/21/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful"
Excellent Service
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 03:32 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/21/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
JOSEPH R. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Number one dealer"
Best service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:49 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/17/2017

Good afternoon,

Thank you for the awesome response!

We will always strive for a 5 star experience.

We are looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, friendly, easy"
Service appointment was easy to schedule, work was done quickly and efficiently, car was ready when promised
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 11:09 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/17/2017

Good afternoon,

Thank you for the awesome response!

We will always strive for a 5 star experience.

We are looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Yvonne B. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service & communication"
This dealer provided me with excellent service and their communication during the service was outstanding!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 05:34 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/17/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great job"
I always have a great experience at Colonial Hyundai.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 04:55 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/17/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

All the best,


Ivon Brown
Service Director
610-873-9000
Ihor Z. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent Service Visit"
They provide reliable service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:58 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/16/2017

Good afternoon,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Douglas W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very kind and friendly staff"
any questions or concerns are handled in a personable manner
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:40 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/16/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Karen W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"convenient location--close to home---service on saturdays"
only complaint is that service guy talks too fast
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:21 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/16/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

I will speak to Jim and let him know to slow it down.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Lauren A. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, fast service"
Thanks so much!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/14/2017 06:07 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/14/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Professional staff and timely service makes for a great experience
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/13/2017 05:09 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/14/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Alexander V. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service was polite and helpful"
Colonial Hyundai did a first class job analyzing and repairing my car. From the moment I walked in, the customer service was polite and respectful. Awesome job by Lou and his Crew!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/13/2017 03:43 AM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/14/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Patrick R. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service appt."
great job
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/12/2017 01:42 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/14/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Anthony K. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Excellence at it's finest!"
Thank You Mr. Jim Carpenter!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/11/2017 06:42 PM
Ivon B., Service Director at Colonial Hyundai of Downingtown responded on 08/14/2017

Good morning,

Thank you for the awesome response!

We will always strive for a 5 star experience.

Looking forward to seeing you at your next service.

all the best,


Ivon Brown
Service Director
610-873-9000
Displaying Review 1 - 20 of 1409 in total