ReScore Reviews™ (4)
98% Would Recommend
Latest Review about 2 years ago
LaGrange, IL 60525
4.2 miles away
"Spoke with Marcia. She said the business did everything they wanted done and there were no problems."
Review for Consolidated Auto Service Center, Inc.
Robin V. on 11/16/2012
Spoke with Michael. He said he called this business on Monday to secure an appointment time and a rental vehicle for Tuesday when he would drop his vehicle off, but when he arrived, photos were taken and he was told to come back Thursday even though he had been assured that he would be leaving it there. He explained that he was told when he dropped his vehicle off on Thursday, there would be a rental vehicle waiting for him, but when he got there, found that he had been misinformed and no rental was secured, but would be for Friday. Michael stated that after he left his vehicle on Friday, they called at 8:00 am because they could not find his tire lock and could not do any work, but would call if they did. He said he did not get a call back until after 6:00 pm to say that they had not yet started the work, but would on Monday. Michael then explained that he expected a call with the estimate on Monday, but did not hear from the business again until Thursday afternoon when his vehicle was finished, which was 1 or 2 days later than expected. He mentioned that he was not satisfied with the courtesy and professionalism of anyone at the business, due to all of the misinformation he received, with the exception of the gentleman with the red hair who helped him on Friday, and thusly, would not recommend this business for service.
Service Date: 11/08/2012
Review Created: 11/16/2012
This review was collected via phone interview by Customer Research Inc.