Review for Cornforth Campbell Collision CARSTAR
Ken C. on 04/19/2013
"Do not recommend"
Fixed my truck. Then took forever to get a refund that was owed to me. Was also quoted a price for a second strut that would be my responsibility to pay.But was told it cost more than I was told. Expected a phone call at least to explain the higher cost but did not get one. So the refund I was expecting was considerably less than quoted. I do not recommend this auto body shop.
Service Date: 01/07/2013
Review Created: 04/19/2013 02:20 PM
Kurt J. at Cornforth Campbell Collision CARSTAR responded on 04/24/2013
Mr. Cunningham is right, there was an unacceptable delay in the refund process. I apologized for the delay getting his refund to him. Our policy is to not send a check on an insurance refund until after we have been paid for the refund item. Once we were paid, we then were not as prompt as we normally are in this situation. The refund amount was spelled out on paper and was the exact amount that was owed. I am sorry we disappointed Mr. Cunningham and will try harder in the future.