ReScore Reviews™ (9)
Maria dropped the car off with 2 complaints. She had an aftermarket warrenty. Insurance companies require authorized diagnosis with recomended repairs including estimates. We recomended replacing the thermostat and water pump to correct her overheating problem. We recomended replacing the air conditioning compressor because it was noisey and blowing warm air. The insurance inspector came out and check our recomendations and said they do not replace water pumps unless they are leaking. The also declined the AC repair. After further conversations by Maria with her insurance they covered the repair of the thermostat which we did and it seemed to correct the overheating problem. She told us that she had previous work done on her AC. We asked her to bring her reciets for the work done so we could determine if the AC had warrenty from the previous repair. This may have been the reason for declined AC work. We are waiting for her to return with her invoices so we can see if she has warrenty form earlier work done elsewhere. We will be happy to help in any way we can.
Josh had us check out his starter problem, we traced it to his starter and gave him an estimate. We charged 49.00 to check the problem. When we gave him an estimate to replace the starter and he said he had a friend that could help him and took his car. We thanked him for letting us help.
1) total price for this maintenance I was given over the telephon? $594.70. Price I actually paid when I picked up the car? $660.00. Counter man could not clearly or successfully explain why the original quote was not correct.
I realize that it's possible that he left something out when he did the original calculation. Still, the price difference was surprising.
2) I asked that they check on and diagnose some seepage from the front of the engine. This takes place only when the car is sitting still with the engine off. They had the car overnight, so checking on this should have been possible. However, no mention of this issue when I picked up the car -- even if that mention was only to tell me that they found no seepage.
Again, maybe the fact that this wasn't mentioned to me should suggest that they could not find this problem. Still, I would have appreciated them telling me something about this issue.