ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
92% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Christine R. on 02/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service "
Great service, got an oil change and a recall taken care of without an appointment.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/23/2017
Service Type: Repair
Review Created: 02/27/2017 10:00 AM
Verified Customer on 02/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
great
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/21/2017
Service Type: Repair
Review Created: 02/23/2017 11:19 AM
Carlos C. on 02/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean, fast, reliable, great staff"
It's always so clean and organized. With a friendly knowledgeable staff. Great!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/16/2017
Service Type: Repair
Review Created: 02/22/2017 12:27 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/22/2017

Dear Carlos,

thank you very much for your feedback, we are glad you were pleased with our staff and look forward to welcoming you back. Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
David S. on 02/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 Stars! "
Fast, friendly service. Very comfortable waiting room. And the free car wash put my latest visit over the top. Thank you.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/17/2017
Service Type: Repair
Review Created: 02/22/2017 08:17 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/22/2017

Dear David,

thank you very much for your feedback. We are glad you had an excellent service experience with us and look forward to welcoming you back. Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Verified Customer on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly courteous service"
Friendly courteous service
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 02/16/2017
Service Type: Repair
Review Created: 02/21/2017 04:39 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/22/2017

Thank you so much for your feedback, we are glad you had an excellent service experience with us and look forward to welcoming you back. Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Raymond R. on 02/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In & Out"
Exellant service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/16/2017
Service Type: Repair
Review Created: 02/20/2017 02:19 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/22/2017

Dear Raymond,

thank you very much for your feedback, we are glad you were happy with your service experience and look forward to welcoming you back. Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Verified Customer on 02/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Scheduling of service was easy and was done within a few days. Service group was very friendly and professional.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/14/2017
Service Type: Repair
Review Created: 02/20/2017 04:56 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/20/2017

Thank you very much for your feedback! We are glad you had a great service experience and thank you for choosing Country Hyundai.

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
GEORGE F. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job"
Changed oil and got excellent maintenance a car wash and vacuum for a good price.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/13/2017
Service Type: Maintenance
Review Created: 02/19/2017 08:50 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/20/2017

Dear George,

thank you so much for your feedback. We are glad you had an excellent service experience with us and look forward to welcoming you back. Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Brenda A. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very pleasant experience"
A+
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/10/2017
Service Type: Maintenance
Review Created: 02/18/2017 04:42 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/20/2017

Dear Brenda,

thank you very much for your feedback. We're glad we provided you with an excellent service experience and look forward to welcoming you back. Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Ruth P. on 02/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is kind and friendly. Especially Tom"
Everyone is kind and friendly especially Tom
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2017
Service Type: Maintenance
Review Created: 02/15/2017 11:08 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/15/2017

Dear Ruth,

thank you very much for your feedback, we think Tom is great too! Thank you for choosing Country Hyundai and we look forward to welcoming you back.

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Dennis C. on 02/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vehicle Service "
My 45,000 mile service was done quickly and at a fair price. Good friendly people!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/11/2017
Service Type: Maintenance
Review Created: 02/15/2017 04:11 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/15/2017

Dear Dennis,

thank you for your feedback, we are glad you were very happy with your service experience and look forward to welcoming you back. Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Verified Customer on 02/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly atmosphere "
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/04/2017
Service Type: Repair
Review Created: 02/11/2017 05:47 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/15/2017

Thank you very much for your feedback! We thank you for choosing Country Hyundai and look forward to welcoming you back

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Denise T. on 02/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Sonata"
I have ben so happy with the service, professionalism and friendly atmosphere at Country since I changed dealers. I thank you for a great experience everytime I visit.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/06/2017
Service Type: Maintenance
Review Created: 02/09/2017 07:30 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/09/2017

Dear Denise,

thank you for your feedback and for being such a loyal customer! We look forward to welcoming you back.

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Lawrence L. on 02/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and a comfortable waiting area."
YES...This is my first Hyundai. I'm satisfied with the car and very satisfied with the dealership.
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 02/06/2017
Service Type: Repair
Review Created: 02/08/2017 02:31 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/09/2017

Dear Lawrence,

thank you very much for your feedback! We are glad you like your car and look forward to welcoming you back, thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
John B. on 02/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service and terrific value.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 02/03/2017
Service Type: Maintenance
Review Created: 02/08/2017 10:20 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/09/2017

Dear John,

thank you for your feedback!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Annemarie K. on 02/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"comfortabe professional"
good job!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/30/2017
Service Type: Maintenance
Review Created: 02/07/2017 03:14 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/09/2017

Dear Annemarie,

thank you so much for your feedback! We are glad you love it here and look forward to welcoming you back.

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Carolyn S. on 02/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall"
quick fast and courteous service (good coffee)
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/02/2017
Service Type: Repair
Review Created: 02/07/2017 02:24 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/09/2017

Dear Carolyn,

thank you for your feedback!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Joseph C. on 02/07/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Only been a few times can't make predominant decision quite yet"
Not sure
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/01/2017
Service Type: Maintenance
Review Created: 02/07/2017 01:07 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/08/2017

Dear Joseph,

thank you very much for your feedback. My colleague Heather tried to contact you earlier but could only leave a message. We are sorry to hear that you were not happy with your service. We take great care of your vehicle while it is with us, but sometimes a mishap can happen, although this is extremely rare and we would bring this to the attention of the customer if it occurs.
While it is hard to say at this point, if the scratches were there before or after your visit with us, as the service advisor does not recall seeing them, we would be more than happy to try and buff them out for you. 

I would be grateful if you could get in touch with either myself or Heather so that we can get this sorted out for you.

Kind regards,

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Mark C. on 02/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, efficient, customer oriented."
Oil change,lube. New car service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/26/2017
Service Type: Maintenance
Review Created: 02/03/2017 09:09 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/06/2017

Dear Mark,

thank you for your feedback. Thank you for choosing Country Hyundai and we look forward to welcoming you back!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
countryhyundai.com
Diane O. on 02/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, great customer service, repairs in timely manner."
Country Hyundai is my repair shop to go to. Thank you.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 01/31/2017
Service Type: Repair
Review Created: 02/02/2017 08:57 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 02/06/2017

Hi Diane,

thank you for servicing with us and feel free to pop in or email me your list so we can get those questions answered for you by the service department.

Thank you for choosing Country Hyundai!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Displaying Review 1 - 20 of 369 in total