ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago
Enrique C. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Routine service"
Did a very good job
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 04:42 PM
JUDITH G. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"On time service ready when promised"
The work was done in a timely manner. the service dept was very helpful
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 09:14 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 09/16/2017

Dear Judith,

thank you for your feedback, we are glad that you were happy with your service and look forward to welcoming you back!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Deborah B. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is the best!"
I was welcomed and also introduced to the other service person
Very friendly. No pressure. Relax and have a coffee while your car is serviced
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 06:03 AM
Bryon F. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service team"
Service advisors Tom and Nichole have always helped me out -service dept always sells the next car
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:23 PM
WILLIAM S. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Outstanding service "
Both the folks you meet when you come in and the mechanics out back do a good job.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:06 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 09/16/2017

Dear William,

thank you for your feedback, I am sure the advisers and technicians will appreciate it! We look forward to welcoming you back.

Kind regards,

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Corado B. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I am always treated like an honored guest and customer even for routine items."
Totally 5 star
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 03:19 PM
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service and oil change"
Fast and efficient
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 01:12 PM
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service personnel"
friendly as always
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/13/2017 07:57 AM
Benjamin L. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great vibe!"
The service, both repair and customer-wise were exceptional. I will be sure to return for future appointments
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 02:21 PM
Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"....."
.....
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 12:41 PM
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service. "
My experiences with this service department is always good. They get me in at a good time for me, they are quick and accurate with time estimate and if it is something that will take longer than I can wait, they have a complimentary shuttle that has been great. The people are friendly and knowledgeable and the waiting area is comfortable.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/08/2017 04:35 PM
Joanne H. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy, timely, I like the car wash"
Same as above
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/07/2017 05:22 PM
Martha S. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the place was very clean and the staff very friendly and you felt like i was family"
excellent service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 11:09 AM
Carl S. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff are all kind and helpful"
From salesmen, to customer service, the head guy every person we worked with was very friendly and made it a great experience
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 10:44 AM
Darcy L. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service prices are reasonable and seating area is fantastic. "
Yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/05/2017 04:40 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 09/16/2017

Dear Darcy,

thank you so much for your feedback, we are glad you had a great experience and look forward to welcoming you back.

Kind regards,

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
JAMES H. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff."
Another great experience!!!
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/05/2017 06:12 AM
Charlotte C. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
I received immediate service when the transmission in my new 2017 Hyundai Ioniq went at 2400 miles
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/05/2017 12:17 AM
JULIE C. on 09/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pleasant Employees and quick service"
All went as expected tho they did forget to reset the "needs service" sensor.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/01/2017 07:36 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 09/02/2017

Dear Julie,

thank you for your feedback, we sincerely apologize for the oversight with your service reminder setting. It should of course have been taken care of and I have spoken to the technician concerned, to make sure that this does not happen again, as it is standard procedure to do this.

Again, we are sorry that this dampened an otherwise good experience with us and we hope to do much better during your next visit.

Kind regards,

Melanie

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3833
mzoelck@tommycarmgt.com
countryhyundai.com
Verified Customer on 08/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good value for synthetic oil change,quality work, and convenient for getting breakfast while work being done!"
Do a great job except for one Minor issue
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 08/31/2017 09:47 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 09/16/2017

Thank you so much for your feedback. We are glad you were happy and apologize for the oversight when cleaning your vehicle. We have addressed this internally so that it does not happen again.

Kind regards,

Melanie

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Vernon M. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly,quick service"
Excellent
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/28/2017
Service Type: Maintenance
Review Created: 08/31/2017 12:05 PM
Displaying Review 1 - 20 of 549 in total