ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
93% Would Recommend
100% Business Response
Latest Review 3 days ago
BRADLEY D. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A perfect visit"
It was just scheduled maintenance. It was very welcoming, professional, and friendly. No surprises, no drama, no long wait. Perfect!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 05/20/2017
Service Type: Maintenance
Review Created: 05/23/2017 06:09 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/24/2017

Dear Bradley,

thank you very much for your feedback, we are glad you had such a great experience with us and look forward to welcoming you back for your next service!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Martin P. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy and Service Excels"
We have always been treated with the utmost courtesy and prompt service. They even washed our car after servicing. Much appreciated.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/23/2017 04:17 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/24/2017

Dear Martin,

thank you very much for your feedback! We are glad you had such a great experience with us and look forward to welcoming you back for your next service.

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
JAMES H. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff."
Awesome
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 05/20/2017
Service Type: Maintenance
Review Created: 05/23/2017 01:41 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/24/2017

Dear James,

thank you very much for your feedback, we are glad you has such a great service experience with us and look forward to welcoming you back!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Andrew D. on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"120,000 mile service"
Everything was terrific, service, as well as price. Vehicle was ready when they said it would be. Very satisfied with this visit.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 05/18/2017
Service Type: Maintenance
Review Created: 05/22/2017 11:03 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/24/2017

Dear Andrew,

thank you very much for your feedback. We are glad you had such a great experience with us and look forward to welcoming you back!

Thank you for your business.

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Verified Customer on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
Excellent
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 05/18/2017
Service Type: Repair
Review Created: 05/22/2017 10:25 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/22/2017

Thank you very much for your feedback, we are glad you had such a great experience with us and look forward to welcoming you back for your next service!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Verified Customer on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Made an otherwise stressful situation very pleasant"
The gentleman at the service counter is extremely pleasant and helpful and made what was otherwise a stressful situation much easier to deal with.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/20/2017 05:55 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/22/2017

Thank you so much for your feedback, we are glad you had such a great service experience with us and look forward to welcoming you back!



Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
PAULINE D. on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
i was pleased with the service I received at my last service appointment.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/09/2017
Service Type: Maintenance
Review Created: 05/15/2017 11:23 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/15/2017

Dear Pauline,

thank you very much for your feedback! We are glad you had a great service experience with us and look forward to welcoming you back.


Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Roark H. on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Team"
I needed an oil change and some software updates. They were performed on time and it was without any hassle.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/11/2017 12:28 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/12/2017

Dear Roark,

thank you very much for your feedback, we are glad you had such a great service experience with us and look forward to welcoming you back!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Verified Customer on 05/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
Country has customer service down pat
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/06/2017
Service Type: Maintenance
Review Created: 05/09/2017 11:31 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/10/2017

Thank you very much for your feedback! We are glad you had such an excellent service experience with us and we look forward to welcoming you back!

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Sean C. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service personnel professional courteos staff"
gladly return
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/28/2017
Service Type: Repair
Review Created: 05/06/2017 06:04 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/08/2017

Dear Sean,

thank you very much for your feedback, we are glad you had an excellent service experience with us and we look forward to welcoming you back.


Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Stephen B. on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was on time , accomplished promptly and personnel friendly and helpful"
Very satisfied with the service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/03/2017
Service Type: Repair
Review Created: 05/05/2017 02:11 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you so much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
James K. on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
great staff and friendly
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/02/2017
Service Type: Repair
Review Created: 05/05/2017 11:16 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you so much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
Verified Customer on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
This is a very good dealership. Excellent prices, service and comfort while waiting.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/27/2017
Service Type: Maintenance
Review Created: 05/05/2017 10:26 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you so much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
Corado B. on 05/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Country Hyundai"
The people
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/02/2017
Service Type: Maintenance
Review Created: 05/04/2017 10:51 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you so much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
Robert H. on 05/01/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Don't go here for service!!"
Poor service.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 05/01/2017 06:18 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/01/2017

Dear Mr Hatch,

thank you very much for your feedback. Our service manager David Butler left you a voicemail and emailed you regarding your visit earlier today. We would very much appreciate the opportunity to discuss your visit with you and would thus be grateful if you could get in touch with Mr Butler or myself at your earliest convenience.

Kind regards,


Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Raquel D. on 04/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Raquel"
Professional and friendly
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/24/2017
Service Type: Maintenance
Review Created: 04/30/2017 06:00 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you so much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
Mark C. on 04/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Clean, efficient, had an appointment. Did what they said they would do with a smile.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/29/2017 07:33 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you very much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
Thomas S. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean friendly"
very happy with the service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/28/2017 07:40 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you so much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
ALEX G. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and professional "
I would highly recommend this dealership and staff
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/27/2017 05:26 AM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/06/2017

Thank you so much for your feedback and for servicing with us!

Melanie Zoelck
Customer Service Representative
Northampton Volkswagen/Country Hyundai
413-341-1935 or 413-517-3833
mzoelck@tommycarmgt.com
northamptonvolkswagen.com and countryhyundai.com

Please rate us on YELP!, Google+ or DealerRater.com
Verified Customer on 04/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"High quality service with a comfortable waiting experience"
I received a detailed explanation of the services both prior and during my appointment.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/26/2017 05:35 PM
Melanie Z., Customer Service Representative at Country Hyundai responded on 05/03/2017

Thank you very much for your feedback. We are glad you had such a good service experience with us and we look forward to welcoming you back.

Melanie Zoelck
Customer Service Representative
Country Hyundai
413-517-3835
mzoelck@tommycarmgt.com
countryhyundai.com
Displaying Review 1 - 20 of 428 in total