ReScore Reviews™ (1)
We replaced a bad wheel bearing and bent lower control arm on this car. The bellows boot on the end of the steering rack had been torn open for some time. After replacing these parts and aligning the vehicle the steering rack was leaking fluid out the end which may have been caused by the incodent that caused the other problems. We did fill the power steering system with a stop leak fluid at no additional charge and told the customer that the steering rack needed replaced. We are sorry that there are other problems with the vehicle but they certainly were not caused by our shop.
We did run into a problem while replacing the right side axle on this vehicle, it would not come apart due to old age and corrosion. We had to take apart alot more than would normaly need to be done but tried to be as reasonable with the customer as possible. We probably spent 4 to 5 hours more in repair time removing the rear engine mount and pressing the old axle out of the bearing housing. We only charged 1 hour additional time for the repairs. We are sorry for any inconvience caused by the delay in the repairs. This vehicle is a 1997 with 292,000 miles. We did try our best to get the vehicle repaired before the end of the day but it just was not possible.