Crain Hyundai of Fort Smith


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

583 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
92% Would Recommend
100% Business Response
Latest Review about 7 hours ago
BRENDA J. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and get the job done fast."
Great place to do business.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 12:14 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/19/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

CHARLES T. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Having the appt to bring the car in and then everything was done in a timely manner was great. Did not take up allot of my time to get it done.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 01:43 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/19/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Melinda S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place!"
Friendly staff!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 09:49 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/14/2017

Thank you for your feedback on your recent service visit. We really appreciate you trusting us with your vehicle's service needs. Our goal is your complete satisfaction each time you come in. Thanks for choosing Crain Hyundai of Fort Smith.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Robert M. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service."
mostly very good
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 07:27 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/13/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Kathy S. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service People"
People very friendly and service completed in a timely manner
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 09:37 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/12/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Ruby M. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"How Quickly they found the problem with my car and repaired everything."
I will never do business with any dealership but Hyundai. I will never buy any vehicle other than a Hyundai. They have excellent service, long after the sale. I purchased my car new in March if 2012. I just now, Aug. 2017, had my first problem ever. They were kind and helpful and treated me like I had a brand new car. Crain Hyundai is no. 1
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 07:17 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/12/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 04:54 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/12/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant staff. Always happy with services provided"
Highly recommend Crain
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/09/2017 12:54 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/11/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Linda B. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I was in at my appointment time and service was completed quickly
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/08/2017 07:43 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/11/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly & fast"
EXcellent service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 06:56 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/11/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance/oil change"
Everyone there was nice. Made sure we had coffee or water. Very friendly
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 09:46 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/08/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Amanda W. on 09/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent Cutomer Service"
Great Local Dealership
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/06/2017 07:23 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/06/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. I am sorry for the lack of communication and will get with the advisor to see what happened. Our goal is your complete satisfaction each time you come in.  Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

James G. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I live 275 miles from this dealership so routine maintenance here is out of the question. Otherwise we found the service very good"
See above
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 06:09 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/06/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Wayne C. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Ease"
Easy in, easy out
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/05/2017 05:31 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/06/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Gwendolyn H. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Flat"
Walked in and they fixed it immediately.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/05/2017 04:09 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/06/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 09/05/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"owner"
Prompt service and always courteous
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 03:43 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/06/2017

Thank you for your feedback on your recent service visit. I do apologize that the advisor did not properly go over your MPI. Just to let you know, your filters were a little dirty, but not ready to be replaced on this visit. We go with Green, Yellow, and Red, and yours were in the yellow, which means they are a little dirty. We don't recommend replacement until they are in the red. I hope this eases your mind a little bit about the condition of the filters. We will check them again on your next service and let you know if they need to be replaced then. Thank you for the opportunity to service your vehicle.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 09/05/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Employees Need Etiquette Training"
Service overall is done efficiently and timely. Employees need a reminder to not use tobacco while dealing with customers and basic workplace etiquette dealing with retail settings.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/05/2017 09:55 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/06/2017

Thank you for your feedback on your recent service visit. I apoligize for the unproffessionalism you encountered and assure you I will address this with the Sales Manager and with the service employees. Our goal is your complete satisfaction each time you come in. Again, thank you for brining this to my attention. We appreciate the opportunity to service your vehicle.

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Verified Customer on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gensis"
Courteous and friendly people.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 09/01/2017 11:12 PM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/05/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

James K. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service As Expected"
As usual work done in a timely manner and in a reasonable timely manner.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/01/2017 09:47 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/05/2017

Thanks so much for bringing your vehicle to us for your service needs. We appreciate the confidence you place in us and thank you for your recommendation. Thanks for choosing Crain Hyundai of Fort Smith!

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

Steven A. on 08/30/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Lack of of communication and service"
I am not happy with the way things were handled. No update when parts came in and allowing a 21 year old girl to leave with an empty tank of gas they knew cause t was there to replace the tank.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 08/30/2017 03:19 AM
Michael S., Service Manager at Crain Hyundai of Fort Smith responded on 09/05/2017

Thank you for your feedback on your recent service visit. I apologize that you were not let know about the parts delay or when the vehicle was ready. I will definately address these issues with the service advisor who handled your vehicle. Again, I apologize for the poor communication and will address this. If there is anything else I can do, please let  me know.

Thanks,

Michael Sykes
Service Manager
Crain Hyundai of Fort Smith

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