ReScore Reviews™ (14)

ReScore
Overall Rating 2.5714286/5Overall Rating 2.5714286/5rating 2.5714286rating 2.5714286rating 2.5714286
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Eddie G. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality from top to bottom"
Reliable and professional staff and service that is reasonably priced.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/22/2017 05:06 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/22/2017

Thank you very much for being a loyal customer and a member of our Hyundai Family!

Greg Causey
Service Manager
(336) 584-1144
Mary A. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Outstanding
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/20/2017 02:36 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/20/2017

Thank you for giving us a great review!

Greg Causey
Service Manager
(336) 584-1144
Patricia B. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Love this dealership "
My only concern is the length of time this oil change took. I had a 2pm appointment, but it was 3:30 when my car was ready. That is way too long. If I'm going to continue driving from Greensboro to Burlington for services, the waiting time must become reasonsble. Perhaps they are overbooking or priorities are oit of order. An oil change should not take longer than 30 minutes max.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:28 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/20/2017

I am very sorry we failed to value your time on your last visit. You are absolutely right, we should have completed your service much quicker. I assure you we will do a better job on your next service visit. Thank you for letting me know about your issue so I can use this as an example for the advisors to pay better attention to our customer's wait time.

Greg Causey
Service Manager
(336) 584-1144
C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"personal service"
excellent in every way
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/20/2017 10:39 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/20/2017

Thank you for your loyal service!

Greg Causey
Service Manager
(336) 584-1144
Shemuel Y. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
We were very satisfied with the service, the accommodations of the waiting room and the price of the work.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/20/2017 08:16 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/20/2017

I am so happy to hear you had a positive experience on your last visit! Thank you so much for giving our service department a great on line review!

Greg Causey
Service Manager
(336) 584-1144
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Good job
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:12 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/20/2017

Thank you for giving our service department a great review!

Greg Causey
Service Manager
(336) 584-1144
Kimberly H. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service"
Always fast service on routine maintenance and pleasant interaction with the service crew.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:14 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/20/2017

We enjoy every visit you have in our service department. Thank you for being a loyal customer!

Greg Causey
Service Manager
(336) 584-1144
Arletha R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Arleha R"
Staff workmanship
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:14 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/19/2017

I am so happy to hear you are loving your vehicle and our service department!

Greg Causey
Service Manager
(336) 584-1144
George B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Trip "
The staff are always friendly!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:30 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/19/2017

We try very hard to make our customers comfortable and my team really and truly loves their jobs. I am glad to see it showed for you on your last visit!

Greg Causey
Service Manager
(336) 584-1144
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Greg in the service department is awesome, and I truly love the doggie."
Great.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:15 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/19/2017

Thank you very much for the kind words. I try very hard to make sure our customers are informed about their vehicles and are happy to come back for service.

Greg Causey
Service Manager
(336) 584-1144
Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Your people"
Greak
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 12:10 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/19/2017

Thank you for the great review!

Greg Causey
Service Manager
(336) 584-1144
Norman M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service, friendliness, and good deals"
I would and have several times.
Linda Morris
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/19/2017 10:22 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/19/2017

Thank you for the great review of our service department and we are honored to have you as a loyal customer of our dealership. I will let the reps know about your request, maybe we'll see it on a model year coming up!

Greg Causey
Service Manager
(336) 584-1144
Raymond E. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They do a good job!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/18/2017 01:07 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/18/2017

Thank you very much for being a valued customer in our service department!

Greg Causey
Service Manager
(336) 584-1144
Aimee F. on 09/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thank You "
Received a fix on two recalls and oil change and inspection. Comfortable wait even though longer than promised. Friendly and knowledable service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/17/2017 03:59 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/18/2017

I am very sorry we did not properly value your time on your recent visit. Considering we kept you much longer than expected, I do thank you very much for giving our service department a great review. Next time, we will do much better about getting your concern resolved and you back on the road faster.

Greg Causey
Service Manager
(336) 584-1144
GLENN W. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff fast and friendly service"
Great job keep up the good work
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 11:55 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/16/2017

We will absolutely continue to provide top level service for you and your Hyundai!

Greg Causey
Service Manager
(336) 584-1144
Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service and recall work"
Service, state inspection and recall work was done very timely. I've always taken my car there for any work and have always been happy with their work.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/15/2017 07:14 AM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/16/2017

Thank you so much for being such a loyal service customer of our service department!

Greg Causey
Service Manager
(336) 584-1144
Anastasiya A. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice"
Everyone was friendly and helpful
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/14/2017 06:24 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/16/2017

I am happy to hear you had such a positive experience in our service department!

Greg Causey
Service Manager
(336) 584-1144
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"bbattle"
Customer service
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 01:20 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/16/2017

Thank you for giving us a great on line review!

Greg Causey
Service Manager
(336) 584-1144
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile"
Service staff is wonderful
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 05:52 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/13/2017

Thank you for the kind words about our service employees

Greg Causey
Service Manager
(336) 584-1144
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 01:08 PM
Gregory C., Service Manager at Crenshaw Hyundai responded on 09/13/2017

I am happy to hear you had a positive experience in our dealership! Thank you for giving us a great 5 star review!

Greg Causey
Service Manager
(336) 584-1144
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