ReScore Reviews™ (1)
93% Would Recommend
Latest Review 9 months ago
Review for Crest Cadillac Collision Center
Kawai W. on 10/01/2015
Spoke with Norma. She said she had to wait over a month for her vehicle to be repaired due to missing parts, short staffing issues, and insurance delays. She was not kept informed during these delays and every time she called for updates she was given different excuses. She had to escalate the situation with the manager to get the repair work started. One of the delays was caused by the insurance company but if she had known this she would have contacted them to speed things up. She does not recall how late it was. She said before talking to the manager the communication was not satisfactory, but after speaking to the manager the communication with the business improved.
Service Date: 09/17/2015
Review Created: 10/01/2015
This review was collected via phone interview by Customer Research Inc.