ReScore Reviews™ (1)
93% Would Recommend
Latest Review 10 months ago
Review for Crest Cadillac Collision Center
Caitlyn B. on 01/06/2016
Caitlyn said the customer service at this business was horrible and slow. She was told her vehicle would be finished in a week but they had her vehicle for over 3 weeks. Initially, they never called to notify her of the delay and they did not tell her the cause of the delay. She said at first she thought the delay was due to the neglect of the other party, involved in the accident. Later on she found out her vehicle was delayed because this facility did not send the correct paperwork on time. She was not kept adequately informed during the repair process. She had to constantly get in contact with them because she had a rental vehicle and she needed to know how long to keep it. She is unsure if she was satisfied with the person who prepared her estimate because her estimate was prepared by another facility. She stated she was not satisfied with the personal, she felt they were not being truthful with her. However, the personal was friendly. She was not satisfied with the communication for reasons previously stated. She would not recommend them based on this experience.
Service Date: 12/28/2015
Review Created: 01/06/2016
This review was collected via phone interview by Customer Research Inc.