ReScore Reviews™ (1)
93% Would Recommend
Latest Review about 2 months ago
Madison, AL 35758
105.5 miles away
Review for Crest Cadillac Collision Center
Joel C. on 03/12/2016
Joel said this business was supposed to fix everything wrong with his vehicle, but they neglected to fix his windshield. When they called him to let him know his vehicle was ready, his windshield was not fixed. He had already dropped of the rental vehicle and taken time off work. The lack of coordination kind of messed him up. He is satisfied with the quality of the repair now that it is done. They had told him his vehicle was ready but it was not. The situation was kind of messy because they had to coordinate with another company to get his windshield fixed, taking an extra week and a half for service. He noted they did keep him adequately informed, they were just misinformed. They informed him all the time about his vehicle and the different processes it was in but they were misinformed. He was not satisfied with the estimator. The employee was supposed to send the information to his insurance and he waited for a long time. He came to find out that the employee must have quit abruptly because this business did not have any claim information. He noted the estimator was pretty awful at providing service. All of the employees were nice, they were just incompetent. He was not satisfied with their communication due to the estimate, which was awful. He would not recommend them for service. Multiple times through his experience, things were handled improperly. The estimate had not been sent to the insurance, which he stated he thinks would be pretty standard. The estimator quit, and though that was unforeseen, it certainly affected him. In addition, whomever oversaw the repair process and kept him informed had overlooked a pretty big part of the repair, the windshield. His invoice said his windshield was done but it was not.
Service Date: 03/05/2016
Review Created: 03/12/2016
This review was collected via phone interview by Customer Research Inc.