ReScore Reviews™ (1)
93% Would Recommend
Latest Review 6 months ago
Louisville, KY 40207
156.4 miles away
08/21/2015 - "Never again!"
"I took 2 cars back to back for minor body damage. Both cars took longer than estimated and had things..."
Review for Crest Cadillac Collision Center
George G. on 08/26/2011
George rated his overall experience a 2 because they promised the repair to be ready in 6 weeks and it was done in 3 months. He said he was satisfied with the repair but there is a rattle on the roof and he is taking it to where he purchased the vehicle. The repair was not done in time and there were different ready dates and different reasons for the delay and one of them was the parts not being available. He had to make several calls regarding the repair status because they didn't keep him updated. Therefore, he wasn't satisfied with their communication. Due to this experience, he wouldn't recommend this business to others.
Service Date: 08/12/2011
Review Created: 08/26/2011
Carl T. at Crest Cadillac Collision Center responded on 08/30/2011
George we do apologize for the the delays and are sure glad that the Hail storm damages are almost behind us all. The storm damage has been one of the biggest challenges that we have faced in a long time. Please let us know what we can do about the rattle, we will be glad to assist in any way possible. Hopefully you will not need to visit a body shop again, but if you do perhaps the body shops in the Knoxville area will be more accommadating to there local customers.