ReScore Reviews™ (1)
93% Would Recommend
Latest Review about 1 year ago
Madison, AL 35758
105.5 miles away
Review for Crest Cadillac Collision Center
Rusty G. on 09/30/2011
Rusty wasn't satisfied with the quality of the repair because the business ordered a wrong part and the hood was damaged during the repair. He mentioned the vehicle was delayed 4 weeks but he wasn't given a reason for the delay. The business failed to communicate with him during the repair process. In addition, the personnel seemed stressed and at times was very rude. Also, there wasn't any communication with the business. Due to this experience Rusty wouldn't recommend the business to others.
Service Date: 09/23/2011
Review Created: 09/30/2011
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 10/05/2011
Rusty as you know we ordered the parts from your VIN and should have received the correct part. I am also sure that you know that the part was on back order from the manufacture. We do appologize for the added stress that you endured as well as our staff. Parts can cause major issues for any repair process!