ReScore Reviews™ (1)
93% Would Recommend
Latest Review 6 months ago
Louisville, KY 40207
156.4 miles away
08/21/2015 - "Never again!"
"I took 2 cars back to back for minor body damage. Both cars took longer than estimated and had things..."
Review for Crest Cadillac Collision Center
Joe J. on 10/25/2011
Joe said the business communicated extremely well. The business did everything they told him they would do and they treated his son who is 21, with total adult respect.
Service Date: 10/18/2011
Review Created: 10/25/2011
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 11/02/2011
Joe I wanted to take a minute to say thank you. The biggest complaint that we get is that we do not communicate well. I have often wondered why that is because we call as often as we can or when there is a change in the repair status. Some times things do not change for two to three days and some customers call every day some times twice per day. When that happens it is hard to accept the idea that we did not communicate as we did not have the chance! So thank you for allowing us to repair your son's car and by the way he was a great young man.