ReScore Reviews™ (1)
Clarissa Jones this is a 2003 XC90 Volvo with 142,268 miles on it and has $4000.00 to $5000.00 in just prior non wreck related damages. You state that you have owned it for less than two months. When we got this car nothing on the dash worked and none of the upper controls worked, in fact the only thing that did work was the windows. We always check to make sure these things work so that we can document them with the customer and the insurance company. We did advise you that your car wasn't safe to drive because it wasn't. It had exstensive rear end damage and the exhaust was bent, causing the exhaust fumes to enter the passenger area. We did find the car had a water leak, it was leaking on the inside of the A pillar on the drivers side directly into the fuse box. We don't know if this was pre exsisting due the aftermarket windshield(NOT VOLVO OEM GLASS) being replaced in the past or if it was due to the accident. Needless to say we are here to repair cars and provide the best service that we can, we have nothing to gain from doing further damage and losing a customer. We tried to work with you and your insurance company and was met by nothing but rejection from you both. You said it wasn't like this prior to the accident and they said it couldn't be related to the accident. It has rained in the Nashville area heavily for the last few weeks, if you have only owned this car less than two months you may want to consider asking who you bought it from about this.
We do regret that you have all of these problems because someone was careless and rear ended you. It is unfortunate that you are having the water issues, but again we nor you can prove that this was not a issue prior to the accident. Good luck with getting it all resolved and if you need our help we will be here for you.