ReScore Reviews™ (1)
93% Would Recommend
Latest Review 9 months ago
Review for Crest Cadillac Collision Center
Richard B. on 05/03/2011
Richard said he rated his overall experience with the business low because they do good work but there was one person who was rude. The office manager needs improvement. He was not given an estimated time on when his vehicle was going to be ready and he needed his vehicle. He was not kept adequately informed during the repair process he did not elaborate on a reason why. He was not satisfied with the thoroughness of the person who prepared his estimate because of their attitude. He will never go to the business again. He was not satisfied with the way he was treated by the personnel because most of them were professional but there was one who was like a bad apple to spoil the rest of the bunch but the others were nice. He was not satisfied with the shops communication and would not recommend this facility to others because of the reasons already stated.
Service Date: 04/27/2011
Review Created: 05/03/2011
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 05/09/2011
Richard, I am very sorry for the bad apple that spoiled your visit with Crest Cadillac Collision Center. We strive to provide the best customer service in our industry and this is not a norm in our business model. Please accept my apology and know that I am doing everything that I can to resolve this issue.