ReScore Reviews™ (1)
93% Would Recommend
Latest Review 9 months ago
Review for Crest Cadillac Collision Center
Jamie J. on 09/02/2014
Jamie said the quality of the repair was great. She experienced a lot of miscommunication issues with this facility. An employee called her on Friday and told her she could bring her vehicle in on Monday and that everything was settled with the insurance company. After she dropped her vehicle off, he called her two hours later and told her that her vehicle would have to sit there for a whole day because they in fact had not received settlement of her claim with the insurance company. She asked the representative why she was told to take it in the first place. There was a lot of back and forth that took place between her and this facility after that. They just seemed very disorganized to her. They were not sure what was going on. She had to keep calling them to find out the status of her vehicle. She called them on a Wednesday, to touch base with them and to see if everything had finally been settled with the insurance company. The employee she spoke with over the phone, who was also the person responsible for preparing her estimate, was not even aware her vehicle was there. He was not engaging at all. This information had not been communicated to him for whatever reason. He was the same person who handled everything else for her at this facility.
Service Date: 08/28/2014
Review Created: 09/02/2014
This review was collected via phone interview by Customer Research Inc.