Crossroads Auto Repair & Service


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

259 Reviews

100% Would Recommend
96% Business Response
Latest Review 29 days ago
ALVIN H. on 08/26/2017
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"Awesome service"
John and the Crossroads staff go that extra mile. Honest, hard-working, thorough, they make you feel very welcome and glad you chose them. I would strongly recommend them! Great work :)
Vehicle: Toyota RAV4
Service Date: 08/24/2017
Review Created: 08/26/2017 09:11 AM
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Alvin,
Thanks for the review. It was great seeing you again.
Hope all is well, since the storm.
Have a great day,
John

TONY G. on 08/21/2017
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"repair review."
excellent service.
Vehicle: Cadillac DeVille
Service Date: 08/10/2017
Review Created: 08/21/2017 08:23 AM
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Tony,
Thanks. Grteat to be of service.
John

LAURENCE W. on 08/12/2017
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"Vehicle service"
Feels like your extended family, helping you to take care of your vehicles. You can't beat that. Thank you John and crew.
Vehicle: Jeep Wrangler
Service Date: 08/11/2017
Review Created: 08/12/2017 04:29 AM
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Bull,
Glad to help out, Thanks for the review and trust you place in us.
Thank you again,
John

CLEBURN S. on 08/08/2017
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"general maintenance /replace old ho"
well done & satisfied
Vehicle: Dodge Caravan
Service Date: 08/01/2017
Review Created: 08/08/2017 07:36 AM
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Cleburn,
Hope all is well at the house, I am thankful for you and your loyalty.
John

Maryann M. on 08/04/2017
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Maryann said this business did everything she needed done.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Max T. on 07/31/2017
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Max said this business was nice and they knew what they were doing.
Vehicle: Honda Civic Si
Category: Service
Service Date: 07/25/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Max,
Thank you for the review. I hope all is well with the Honda.
Have a great day,
John

DEE R. on 07/27/2017
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"Honest and Dependable"
John has always been honest and upfront with me about the work that needs to be done at the time and down the road. They always go the extra mile... He is truly a blessing.
Vehicle: Acura Integra
Service Date: 07/07/2017
Review Created: 07/27/2017 01:16 AM
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Dee,
Sorry for the late response, Thanks for the review and trust you place in us.
I look forward to the next time.
John

Patrick B. on 07/26/2017
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Patrick said they provided excellent service. They said his vehicle would be ready at a certain time and it was. They were excellent and it was a very nice place. They were very friendly and Christian people.
Vehicle: Suzuki Forenza
Category: Service
Service Date: 07/13/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 09/13/2017

Pat,
Sorry for the late response. Thanks!
Keep it on the road,
John

GARY / PAM J. on 07/14/2017
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"AWESOME SERVICE!"
John NEVER stopped hunting for my part that is for my car that is no longer made! It took a while but he is the only place in Jacksonville that will even work on my car!!! I would and have recommended him to others and will continue to do so! Thank you, John! Oh, by the way, he is very honest and a really good guy, so is his mechanic!
Vehicle: Saab 9-3
Service Date: 07/12/2017
Review Created: 07/14/2017 07:55 AM
John K. at Crossroads Auto Repair & Service responded on 07/17/2017

Pam,
Thank you for the review. I am glad we finally got the right part. Hopefully no more oil leak.
Have a great week!
John

ANDREW S. on 06/27/2017
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"Great place to get your car worked on great customer service!"
The owner was great the technician fix the van the first time very happy with the work!
Vehicle: Chevrolet Chevy Express
Service Date: 06/27/2017
Review Created: 06/27/2017 08:12 PM
John K. at Crossroads Auto Repair & Service responded on 06/28/2017

Andrew,
Thank you for thew review. I appreciate the opportunity to repair the van. We always like to know how we are doing, especially with a first time repair. Thanks again!
Have a great day,
John

Dylan K. on 06/24/2017
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Dylan said this business did everything quickly and they were clean. They did a good job.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 06/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 06/28/2017

Dylan,
Thanks for the review. I am glad the car is working well, let us know if anything changes or you need any service, we are here to help.
Have a great week,
John

JOHN / FRANCIS G. on 06/23/2017
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"The wonderful ambiance and decor."
John is a good, Christian man who is as good as his word.
Vehicle: Toyota Sienna
Service Date: 06/22/2017
Review Created: 06/23/2017 06:00 AM
John K. at Crossroads Auto Repair & Service responded on 06/28/2017

Jack,
Thank you. I appreciate our friendship as well as our business relationship. It is always a pleasure to catch up while we repair the van.
Thank you again,
John

WILL H. on 06/16/2017
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"Complete professional service"
Highly respect their workmanship on my repaired truck.. Truly a most friendly auto repair with a high honest requirement to their customers..Great place for auto repair...
Vehicle: Chevrolet Silverado
Service Date: 06/15/2017
Review Created: 06/16/2017 06:00 AM
John K. at Crossroads Auto Repair & Service responded on 07/05/2017

Will,
Thank you for the response. I appreciate the kind review as well as the opportunity to repair the Chevy. I hope all is well.
Have a great week,
John

Marlene C. on 06/14/2017
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Marlene said this business provided good service, and she has no complaints.
Vehicle: Nissan Rogue
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 07/05/2017

Marlene,
Thank you for the review. I hope all is well with the Nissan. If you have any further needs please dont hesitate to call.
Thank you,
John

Kerri H. on 05/24/2017
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Kerri said she really appreciated their service and the service was great.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 05/23/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 05/30/2017

Kerri,
Thank you for the review. I hope all is going well with the Jeep. If you need anything in the future, please call.
Thanks,
John

Nancy M. on 05/22/2017
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Nancy said she was very pleased with the service this business provided. They were thorough and the staff were very nice.
Vehicle: Honda Accord
Category: Service
Service Date: 05/19/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 05/30/2017

Nancy,
Thank you for the review. I hope all is well. Glad to be of service.
John

Sherwali K. on 05/19/2017
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Sherwali said his experience was awesome and the service was excellent. John did a really good job on his vehicle and he's an awesome mechanic. He is friendly, and good. He is the best mechanic and he tells all his friends about them.
Vehicle: Nissan Quest
Category: Service
Service Date: 05/16/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 05/30/2017

Sherwali,
Thank you for the review. I am glad the Van is doing well.
Have a great week,
John

PATRICIA R. on 05/17/2017
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"Kind and competent"
Great
Vehicle: Saturn Aura
Service Date: 05/16/2017
Review Created: 05/17/2017 03:42 AM
John K. at Crossroads Auto Repair & Service responded on 05/18/2017

Pat,
Thank you for the review. It was great seeing you again, and of course working on the Saturn. I am glad all is well.
Have a blessed weekend,
John

Sam T. on 05/16/2017
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Sam said he was very satisfied with the service. He has visited this facility before. They not only take in his vehicle but they explain what is being done from the very beginning.
Vehicle: Mazda 3
Category: Service
Service Date: 05/11/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 05/18/2017

Sam.
Thanks for the review. It was alittle of a challange this time with the Mazda, but it worked out. I hope all is well.
Enjoy the weekend,
John

TONY G. on 05/11/2017
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"excellent service"
A+
Vehicle: Cadillac DeVille
Service Date: 05/09/2017
Review Created: 05/11/2017 09:46 AM
John K. at Crossroads Auto Repair & Service responded on 05/18/2017

Tony,
Thank you for the review. It was great seeing you again and working on the Caddy is always a treat!
Have a great week,
John

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