ReScore Reviews™ (1)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago
Review for Cupelli Automotive
Placido A. on 02/17/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Placido said the business charged him with a full diagnostic, then an additional $100 charge and still did not fix his vehicle. He would not recommend this business for service.
Vehicle: BMW 745Li
Category: Service
Service Date: 02/09/2016
Review Created: 02/17/2016
This review was collected via phone interview by Customer Research Inc.
Frank C. at Cupelli Automotive responded on 02/19/2016

Hi Placido, customer service is critical to us. We did repair your initial complaint which was your car not starting after a couple of days and your navigation/audio system constantly rebooting. We found a major electrical fault in your vehicle. You even told us that the dealer could not figure this out.  We only charged you one diagnostic fee to repair this problem.  After you picked up your car you had additional complaints. These complaints would require additional time to sort out. We explained that we were more than willing to help out. Please give me a call so we can sort this out.