ReScore Reviews™ (21)

ReScore
Overall Rating 3.8095229/5Overall Rating 3.8095229/5Overall Rating 3.8095229/5rating 3.8095229rating 3.8095229
Original
Overall Rating 2.2381/5Overall Rating 2.2381/5rating 2.2381rating 2.2381rating 2.2381
92% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Stephanie Y. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
I have never been disappointed in the service department at Dean Team Hyundai. The team members are so very friendly and outgoing and make you feel "important"
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 01:44 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/21/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Completed on time and the agreed upon price.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:06 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/21/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Dealer offers great value for the work.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 05:01 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/20/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Done in a timely manner"
Yes I would recommend
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 04:13 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/19/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Brad H. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service advisers who care. "
see previous comments on page one. this is a positive endorsement of the service, but not of this confusing page.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 12:15 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/19/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Nancy L. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Great customer service!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/17/2017 08:36 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/18/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Richard M. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rich Mc"
They took me through what repairs I needed , all though the warenties were out an what my choices were.
Vehicle: 2004 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 02:43 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/18/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
DAVID B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great car - great service"
I LOVE my Elantra. The sales staff was very knowledgeable and answered all our questions honestly. The service staff is just as honest and was able to do our routine service in a timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 04:06 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/18/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Susan F. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your service department"
Friendly, helpful, will always answer any questions and explain everytghing
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 01:32 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/18/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Donald R. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"complete service"
Service was done on time
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:05 AM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/18/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
JOYCE K. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient on-line appointment scheduling."
Very friendly staff and took time to answer all of my questions.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:51 AM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/18/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Ron M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sean to the rescue!"
Sean kept me aware as a long and involved process of identifying the problem and the ultimate solution took place
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 08:37 AM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/18/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous, efficient, personable ....in....and out in timely fashion."
Efficient Service Department.
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 08:15 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/15/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Joseph H. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
excellent
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 07:49 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/15/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Linda H. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location is great, and service was great."
Vehecile was finished when promised, and was done in a timely manner.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 01:01 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/15/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Boyd J. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, timely service"
Keep up the good work - and I think you need a major facelift for this building!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 11:47 AM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/15/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Verified Customer on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Warranty issues"
I scheduled for recall AND warranty issues when I made the appointment. When they were finished the first time around they only addressed the recall issues NOT MY warranty issues, which were a major and obvious issue. Power steering coupling was a warranty issue and quite obvious when you drove the car, but NO ONE there said anything to me about that UNTIL I brought it up. I also had a warranty issue with an airbag clip as well. These two items were NOT EVEN BROUGHT UP when they called and said my car was ready to go. Although he did try to sell me wipers and air filter. When I asked the gentleman if my warranty issue were fixedd he said NO, you did ask for those to be done. I did tell the young lady when I scheduled the appointment. I have to say the gentleman did get somewhat an attitude with me about taking it back in right away, but he did get it back in and had the warranty issues taken care of within an hour.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 08:49 AM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/15/2017

Thank you for the review and the feedback. I am sorry for the confusion on out part sometimes the appoinments do not transfer all the information over to our screen properly and we do miss it but I am glad we were able to get it all handled for you in a timely manner.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
RICHARD R. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic "
Every time I go to Dean team hon Day on Manchester I always have a great experience! Everyone is so friendly and is always ready to offer A coupon or a discount! Thank you so much for your great service! We love our high-end day and will probably buy another one soon!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:52 AM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/14/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
ELOISE A. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Terrific service department"
I heartily recommend this service department. I have had them care for 3 cars now and am highly satisfied with them.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 01:12 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/14/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
Verified Customer on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service"
I like the interaction and the repro that I have with my service guy and mechanic. And when they are off or not at work on the day that I might take my car in the service and the interaction is not the same.
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 12:50 PM
Thomas D G., Service Director at Dean Team Hyundai responded on 09/14/2017

Thank you for the review.

Thomas D. Gould
Service Director
Dean Team Ballwin
636-591-0414
tomgould@deanteam.com
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