Verified Customer
Thank you for your business and speaking with me this morning. As I stated when we came in yesterday we found our thermostat for our showroom heater was not working correctly and unfortunately we could not get repair man in until the afternoon, which it was repaired after you left. We apologize for your inconvenience.
In regards to your TPMS system kits. This is not an upsell, this is the law and required by the manufacture that makes the sensor. We are following the guidlines provided by the congress of the United states in the tread act which was enacted in 2000. The sensor manufacture states any time the tire is removed and or replaced a new service kit must be reinstalled. This is in order to prevent corrosion of this electrical conducting device in addition to the deterioration of the rubber seal that is subject to extreme temperatures and over time will crack and create a leak causing a safety problem as well as damage to your tires.. You and your families safety as my customers along with my business, staff and their families are to important to me to not do it the right way and take a short cut. I would rather not sell you tires at all than to forgo provideing this government required safety service.
Thank you for your business and feedback.
Garrett