Deerfield Tire Co Review from LEWIS K. on 10/24/2013


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LEWIS K.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2013
verified customer Verified Customer
Took way to long
Not pleased, your service took way to long and it was not done correctly. I had to take the care to my dealer for further work on the same problem. I'm considering calling the BBB.
Not Recommended
Garrett G. from Deerfield Tire Co responded on 10/29/2013 09:32 PM

As I stated on the phone today when you came in to our shop yesterday morning without an appointment with your tire light on and not knowing what was wrong with your tire my staff provided you the option to fill your tire back up and check it later or take it apart and check now and you choose to have it checked now. We immediately took a technician off the car he was working on to get yours done right away for you and he completed it and you left our building with the job completed in 45 minutes as time stamped on your ticket. In addition your tire light was now off as indicated on your invoice. You stated today to me on the phone the tire light has not returned back on since. Based on that it seems like we were successful in solving your tire light and leak problem as requested since the tire light would come on again if the air pressure is lost or is incorrect. In addition my staff indicated you watched the entire process through our customer-viewing window, which you confirmed with me on the phone today that you did. I also asked you if the technician was diligently doing his job on your car and you confirmed he was not messing around and he provided your car service from start to finish with no delay until he was done. Which reaffirms the time we needed to complete the job was the exact time needed with no delay to get this job done correctly for you. I am sorry again for your dissatisfaction I realize many people are in a hurry and we do the best we can to accommodate everyone’s needs. However the job has to be done correctly and to do this sometimes more time is needed than the customer realizes. We will continue to try and express this to the customer in order to create the proper expectations. Thank you again for your business.