Dusterhoft Family Stores


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

735 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 10 days ago
Kevin R. on 08/11/2017
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Kevin said this business got the job done very quickly and very economically. He would like to thank them for several years of good service.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 08/09/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
CAROL W. on 08/10/2017
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"Oil and Filter change."
Excellent service and very efficient! Very pleased.....
Vehicle: Nissan Murano
Service Date: 08/08/2017
Review Created: 08/10/2017 03:19 PM
John M. on 08/09/2017
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John said he gets along well at this business and they are a good place. They always fix his vehicle, and he likes the business.
Vehicle: Buick LeSabre
Category: Service
Service Date: 08/08/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
SCOTT B. on 08/04/2017
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"Oil change and check up"
Fast reliable service to keep may car in good order.
Vehicle: Mercury Grand Marquis
Service Date: 08/03/2017
Review Created: 08/04/2017 07:41 AM
MIKE L. on 07/27/2017
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"Great service!"
Fixed our car quickly, for a reasonable price. Always great service here.
Vehicle: Ford Escape
Service Date: 07/25/2017
Review Created: 07/27/2017 08:21 AM
Larry D. on 07/21/2017
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Larry said this business is very thorough, they check everything and they treat their customers with respect.
Vehicle: Ford F-150
Category: Service
Service Date: 07/19/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Madison M. on 07/21/2017
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Madison said the business does not push her to buy things that she does not need and they finish quickly.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 07/17/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
David C. on 07/18/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
David said he was very pleased with this business. Everyone was very nice and they treated him well. He said on his way home, his vehicle started miss firing really bad after they told him it was running well. They didn't actually check the vehicle when they told him it was done and ready to go.
Vehicle: Jaguar XJ6L
Category: Service
Service Date: 07/14/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Ramsey W. on 07/18/2017
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Ramsey said the business did everything he asked them to do in a timely manner.
Vehicle: Ford Expedition
Category: Service
Service Date: 07/13/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Desi S. on 07/15/2017
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Desi said they did a very good job.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Ali H. on 07/13/2017
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Ali said this business was good. However, they told him the products that were needed to fix his vehicle would be in the next day and when he went in the next day they were not in. He had to wait a couple more days because of the weekend so the products did not show up until Monday.
Vehicle: Honda Civic
Category: Service
Service Date: 07/06/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Peggy A. on 07/13/2017
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Peggy said this business did a good job. They gave her information on the vehicle issues and they provided good quality service.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 07/12/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Lori P. on 07/13/2017
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Lori said the staff were very accommodating and helpful. They provided really good service.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/05/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
SCOTT B. on 07/11/2017
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"Oil Change"
Got fresh oil and a check over for the highway cruiser. We are ready for the summer trips down the I-29 super-slab. Thanks John.
Vehicle: Mercury Grand Marquis
Service Date: 07/10/2017
Review Created: 07/11/2017 08:32 AM
Einarson E. on 07/11/2017
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Spoke with Elaine. She said this business did a good job, and everything was just fine.
Vehicle: Buick LeSabre
Category: Service
Service Date: 07/09/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
JOHN B. on 07/06/2017
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"Being just a little lower than estimate."
I have always enjoyed John except when it is headlight replacement, he will understand!
Vehicle: Suzuki Aerio
Service Date: 07/05/2017
Review Created: 07/06/2017 05:09 PM
LARRY R. on 07/03/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Shop Supervisor on Friday June 30"
My name is Larry Roberts. I purchased a replacement tire for my SUV. It matched the tires that I purchased a year ago from your store. The wear was very uneven dew to my own cause. So I ordered a new tire through your company. It was $137 I believe. Very close to that. I told the shop supervisor at that time that I wanted that new tire and the new tire on the driver rear rotated to the front and the front tires to the rear. I specifically asked if that was a part of the cost and he said "yes." So I was shocked when I was given a bill for approximately $170 . Mind you that this supervisor's actoins to that point were of a 5 year old. Making faces when told I wanted the new tire up front with the other new tire on the drivers rear. Seriously, he squirmed. He could just as well have thrown a fit and rolled on the ground. What was this all about? I wanted my tires rotated? Out of the question perhaps? Too much to ask? AND I told him it was included in the price I was quoted by the other Shop Foreman. This boy told me the rotation was not included in the work order. I said it should have been as it was discussed and approved in our agreement. I did not think it should have been written down. But I am learning as I go and at age 72, you would think I would have learned that. But a gentleman's agreement was acceptable at the time. But then enters this little boy you have running the shop. He took the bill from $170 down to $150 or so. He wanted to cry I am sure. I should have had my wife slap him into some sort of reality that he is dealing with the public we sometimes can be difficult. But he needn't cry or cringe or jerk around as if "this is too much." I will not buy my tires or anything from your store and I am sorry for that, but it is the ONLY way I can show my disapproval.
Vehicle: Mercedes-Benz ML320
Service Date: 06/29/2017
Review Created: 07/03/2017 01:30 PM
Robert H. on 07/01/2017
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Robert said at this point, he is not very happy with this business. They charged him $191 to dry something out. They did a little something here and there but not enough to charge him that amount. He wants something done about this. Every time they have towed the vehicle, they have been really good. This is the only issue he is dissatisfied with at the moment. Otherwise, they have good service. At this time, he would not recommend this business.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/30/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Larry S. on 06/17/2017
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Larry said the business provided good service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/16/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
Cameron O. on 06/14/2017
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Cameron said he would recommend this business. They have good, friendly service.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 06/13/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 735 in total