Marty, The Team At Desert Car Care Can't Apologize Enough For This Experience. This Is Absolutely Unacceptable And The Entire Staff Has Been Retrained And More Thorough Procedures Have Been Put Into Place So This Does Not Happen Again. We Appreciate The Review And Again Our Deepest Apologizes For Your Experience.
Rusty And Team
Mr. Tim, Thank You For Visiting Our Facility And For The Review. On Your First Visit In Your Vehicle Was Overheating And The Ac Was Not Blowing Cold. Upon My Technician's Inspection he Found The Coolant Overflow Reservoir Was Leaking Badly Along With A Faulty Thermostat. The Repairs Were Completed In A Timely Manner With No Other Issues. On Your Second Visit The Vehicle Was Brought In For A Large Coolant Leak. Upon Inspection Found A Leaking Water Pump Which Could Have Been The Original Component With 135,000 Miles On It. With Your Vehicle Being 9 Years Old And Over 135,000 Parts Will Begin To Wear Out And Need Replaced. Thank You Again For Your Review And Take Care.
Rusty And Team
Thank You John For Coming In To Desert Car Care And For Your Review. I Do Apologize Again About Our Brake Fluid Exchange Machine, A Previous Technician Owned It That Recently Changed Locations. Due To The Poor Condition And Lack Of Maintenance Of The Brake Fluid When Your Truck Arrived It Would Have Done More Damage To The Brake System If The Machine Had Been Used. We Did A Full Brake Inspection At Your Request To Find The Issue With Them Squeaking. After The Inspection I Showed You The Front Brake Pads Which Had Large Cracks In Them Causing The Noise. You Stated That You Did Not Want To Put Any Money Into The Vehicle As It Had A Lot Of Miles On It. We Got All The Debris Out Of Your Master Cylinder First Before We Changed Out The Fluid So All The Contaminants Didn't Go Through The Entire System And Ruin Other Components. To Make Sure Your Brake System Fluid Was Clean And Up To Spec When Completed, My Technician Used Double The Amount Of Fluid It Normally Takes To Perform This Operation. My Technician Inspected And Performed The Meticulous Fluid Exchange In A Little Over An Hour For $75 With Tax, Which Is A Very Competitive Price Around Town. Thank You Again For Visiting Us And Take Care
Rusty And Team
Unfortunately with the age of system and multiple concerns, we tried our best to give options. We regret that we could not give better news, do understand your frustration.
- Keith and team
We try our best, not knowing how long at times to determine potential faults, to forecast a time frame. As far as recommendations, we will always paint a complete picture of items inspecting worn, aged or broken..with a level of priority to ensure you have as much control of budget to determine what items can wait for future service. We appreciate your time to submit review, and will take all in to consideration...Keith and Team