ReScore Reviews™ (1)
We are sorry to hear you are having a problem with your window since your visit. We would like to resolve the issue for you. We have tried to call you many times but have yet to recieve a call back. Please call us or simply stop by the shop so we can take a look at the problem you are having. We cannot fix the issue without seeing the vehicle. George will be here until 5pm today and 8-3 tomorrow. We look forward to hearing from you.
I must thank you for bringing the caption on our invoices to my attention. It can be unclear without it being explained. We apologize for the any confusion our system may have caused in this visit. Your vehicle was inspected as the 30K service states. The cabin air filter is not a standard replacement at this service. This is a piece of the puzzle which may not have been explained during check out and the email was keyed incorrect to bounce back the inspection link. The staff and I talked about the mis-communication and we have corrected the email. I have since changed the captions to read more clearly. We agreed to contact you in hopes we can gain your trust as your European Car Care Center. It was my pleasure to speak with you today. We hope to see you soon but not to soon. I have noted our resolve in your profile. Take care and safe travels this weekend, Jacki