ReScore Reviews™ (1)
Mr. R thank you for submitting a review of our company. We take pride in our services. My staff enjoys what they do.
I see you have rated us at 4 stars. We are wondering what suggestions you what make to have us be a 5 star rating in your opinion. We value each of our customers comments and consider all suggestions.
We appreicate you choosing Desert Oasis for your car care needs. Check your inbox for Holiday Deals in December.
Thank you ~George, Jacki & Team Oasis
Thank you sir for the online review. We like to hear about our customers experiences.
We were wondering if you may add what we could do better to make everyones car care experience 5 stars. We take all suggestions into account and try to implement them as our standards in service. We are consistently trying to improve on our service to remain a 5 star company. You may email us directly at firstname.lastname@example.org
Happy Holidays, George, Jacki & Team Oasis
Dear Mr. G,
I looked over estimates personally. Headlight adjustment is the whole headlight assembly that needs replacing. The gears in your headlight assembly are broken and will not adjust. The gears are not sold separately. We cannot simply adjust them as we did with your right side headlight. The part alone is $470.52 and takes over an hour to replace.
Your window regulator Malisa priced because you mentioned it was making a noise. In this repair the whole door panel needs to be disassembled and windows aligned. We will only use BMW manufactured regultors, aftermarket regulators, in our experience, are not quality and will break again within a few months. This part is $290.00. If you would like a lessor quality part for $50 less we can do that but I cannot warranty the job. Our team has been told not to offer this less quality parts because George and I choose quality and value over thriftest price.
I do want to let you know a Valentine's special for loyal customers was sent to your inbox (check your spam folder) This is for 14% off recommended repairs. Check the promotion for details & restrictions. It is valid for a limited time only. If you would like to call and make the appointment mention FEB14 as promo code to schedule repairs in. Thank you for bring pricing to my attension. Our mission statement is as follows: Always do quality repairs at a fair and honest price with intergrity.
Sincerely, George, Jacki and Team Oasis
P.S. This question and response will be published on our surecritic review platform. This is why your response was a bit delayed.
Hi Barry thank you for your honest response. I personally looked into this repair for your vehicle. I see that this repair was for the primary battery and the auxiliary battery. This is two batteries being removed and replaced. It includes the removal and initialing of these replaced batteries. We use only Interstate and actual Mercedes brand batteries on your R350. This is the recommended replacement per the manufacturer. We pride ourselves on using quality manufacturer replacement parts only for our luxury vehicle we service. The value in labor is our technicians check the charging system, the physical removal of each battery (including all applicable protective coverings, and seat removal and reinstalling them) and initialing them with our Mercedes programing tool.
I hope this may explain in more detail what happened with your renewal of the two batteries we replaced on your vehicle.
Check your inbox for October specials for my loyal customers such as yourself.
Thank you for choosing our shop for servicing your vehicle. That is a beautiful wagon you have there!
~Gyorgy & Jacki