Discount Brake & Auto Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

604 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review 5 months ago

Review for Discount Brake & Auto Repair
Stephen W. ReScore Review on 04/23/2015
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Stephen said the situation was resolved as the problem was corrected. The vehicle is fine now.
Vehicle: Ford Flex
Category: Service
Service Date: 03/26/2015
Review Created: 04/08/2015
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Stephen said the business fixed his tie rod but it only contributed to part of the problem and he had to return to get the unspecified problem corrected.
Vehicle: Ford Flex
Category: Service
Service Date: 03/26/2015
Review Created: 04/08/2015
This review was collected via phone interview by Customer Research Inc.
Chris C. at Discount Brake & Auto Repair responded on 04/15/2015

Stephen, my name is Chris Cochran, I am the owner of Discount Brake & Auto Repair.  The first time you brought this vehicle in was on December 12th 2014 for a wheel alignment.  At that time, we noted on your invoice that your tires were worn out and you had a bad tie rod.  We replaced the tie rod and aligned your car and at that time we did not find anything else wrong with the vehicle.  On March 26th 2015 you brought car back in for a vibration.  We found the vehicle had warped rotors.  We machined the rotors and the vehicle drove smooth.  When you bring your car to us for a repair, we deal with your initial complaint.  The techs look over the vehicle to see if anything else needs attention.  When your tires are worn out it makes it difficult for a tech to diagnose wobbles or vibrations so I can see how my tech could have missed that problem.  We appreciate you bringing your vehicle back and letting us fix the problem.  Every day we strive to make Discount Brake the best Auto Repair facility in Conroe.  

Thank you for taking the time for our survey.  We appreciate your business.  Chris Cochran