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Discount Brake & Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,195 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores
2.5
ReScore Average
91
Net Promoter Score ®

Business Details

About

We are family-owned and operated and have been serving the Conroe area since 1986. We specialize in Full Service Auto Repair including Diagnostics, Air Conditioning, Brakes, Suspension, and Wheel Alignment, Cooling systems, and Check Engine lights. We are family-owned and operated and have been serving the Conroe area since 1986. We specialize in Full Service Auto Repair including Diagnostics, Air Conditioning, Brakes, Suspension, and Wheel Alignment, Cooling systems, and Check Engine lights.

Categories
Auto Repair, Import Auto Repair, Car Maintenance
Contact
(936) 539-3040

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
1808 N Frazier St Conroe, TX 77301-1368
Discount Brake & Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,195 Reviews)

SW
Stephen W.
Texas
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2015
verified customer Verified Customer
Category: Service
Stephen said the situation was resolved as the problem was corrected. The vehicle is fine now.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2015
Category: Service
Stephen said the business fixed his tie rod but it only contributed to part of the problem and he had to return to get the unspecified problem corrected.
Recommended
Chris C. from Discount Brake & Auto Repair responded on 04/15/2015 06:23 AM

Stephen, my name is Chris Cochran, I am the owner of Discount Brake & Auto Repair.  The first time you brought this vehicle in was on December 12th 2014 for a wheel alignment.  At that time, we noted on your invoice that your tires were worn out and you had a bad tie rod.  We replaced the tie rod and aligned your car and at that time we did not find anything else wrong with the vehicle.  On March 26th 2015 you brought car back in for a vibration.  We found the vehicle had warped rotors.  We machined the rotors and the vehicle drove smooth.  When you bring your car to us for a repair, we deal with your initial complaint.  The techs look over the vehicle to see if anything else needs attention.  When your tires are worn out it makes it difficult for a tech to diagnose wobbles or vibrations so I can see how my tech could have missed that problem.  We appreciate you bringing your vehicle back and letting us fix the problem.  Every day we strive to make Discount Brake the best Auto Repair facility in Conroe.  

Thank you for taking the time for our survey.  We appreciate your business.  Chris Cochran

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