Discount Brake & Auto Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

604 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review 5 months ago

Review for Discount Brake & Auto Repair
Ana S. on 01/13/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Ana said this business provided great service. She had a bad experience where one of the employees said she had not payed when she had.
Vehicle: BMW 330i
Category: Service
Service Date: 01/10/2014
Review Created: 01/13/2014
This review was collected via phone interview by Customer Research Inc.
Chris C. at Discount Brake & Auto Repair responded on 01/16/2014

When we finished the repairs on your vehicle, we marked your receipt paid by credit card....but your credit card was declined.   You told my service writer you bring back the money for the repairs.  You did not come back.  When you came back for an oil change, I asked you about the previous ticket.  I assume because your ticket was marked paid my credit card, that you assumed you paid the previous bill.  The day you came in, my service writer was not in.  At any time, feel free to stop by and we will discuss what happened.  I would like to clear up the confusion.