Discount Brake & Auto Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

604 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review 5 months ago

Review for Discount Brake & Auto Repair
Eddie G. on 03/31/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Eddie said he does not see any change. The reason he would not recommend this business is because from what he paid, he does not see the value.
Vehicle: Chevrolet S10 Blazer
Category: Service
Service Date: 02/28/2014
Review Created: 03/31/2014
This review was collected via phone interview by Customer Research Inc.
Chris C. at Discount Brake & Auto Repair responded on 04/02/2014

I am sorry you did not feel you received a value for what you paid.  You brought your vehicle in for an oil leak.  We explained before we made the repair that the entire engine was covered with oil.  The top, sides and both ends were wet with oil.  You had several drips too.  Oil leaks can be very hard to locate, and sometimes there are multiple leaks.  We could see a major oil leak at the valve covers.  Valve covers are on the top of the engine.  They can leak in the front, back and sides.  Since oil runs down and not up, we said we would start there, clean the engine and see what else might be leaking.  When you brought the vehicle back, we both looked and saw there was no more oil coming from the top of the engine.  There was still oil leaking from other areas.  We did our best to make sure we did not replace anything that did not need replaced.  Unfortunalely you had more problems lower down on the engine.  When I recommended the repairs on the valve covers, I was just trying to figure out the best way to fix your oil leaks without recommending every seal and gasket on the engine. 
Sincerely,
Chris Cochran