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Discount Brake & Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,180 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores
2.5
ReScore Average
91
Net Promoter Score ®

Business Details

About

We are family-owned and operated and have been serving the Conroe area since 1986. We specialize in Full Service Auto Repair including Diagnostics, Air Conditioning, Brakes, Suspension, and Wheel Alignment, Cooling systems, and Check Engine lights. We are family-owned and operated and have been serving the Conroe area since 1986. We specialize in Full Service Auto Repair including Diagnostics, Air Conditioning, Brakes, Suspension, and Wheel Alignment, Cooling systems, and Check Engine lights.

Categories
Auto Repair, Import Auto Repair, Car Maintenance
Contact
(936) 539-3040

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
1808 N Frazier St Conroe, TX 77301-1368
Discount Brake & Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,180 Reviews)

PK
Pat K.
Conroe, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2014
verified customer Verified Customer
Category: Service
Pat said it took a long time. They didn't reset the maintenance required light. He was able to figure this out from his manual. The plastic piece to open the air cabin filter was off, but not put back on. They told them they would do this, but didn't. He chose this business, because it would be cheaper for oil changes. Their prices were actually comparable to the Toyota dealer. However, they didn't give him a check-out sheet for his vehicle like the dealer does.
Recommended
Chris C. from Discount Brake & Auto Repair responded on 07/31/2014 07:15 AM

Thank you for taking the time to give us your input.  I was very dissapointed to hear about our performance on your last visit.  We strive for perfection on every repair but it sounds like we missed the mark on this one.  I will have a talk with the tech who worked on your vehicle to make sure this doen't happen again.  Thank you for the confidence you have given us.  I will do everything in my power to make sure this does not happen again.  -  Chris Cochran

Service Coupons and Posts
👍👍👍Thanks @Conroe for the great service! Quick, friendly and helpful. #Conroe #CustomerService #HappyCustomer
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