Doug Smith Automotive Repair


Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

271 Reviews

100% Would Recommend
Latest Review 12 days ago
CHRISTIANA C. on 08/11/2017
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"Always fast, efficient and helpful"
I would recommend Doug's automotive to a friend or relative all the time. They are wonderful, kind, and efficient with their work. As a female, I never feel like I'm the 'typical' woman when I go in there. They are respectful of me and explain everything in a way that I can understand, regardless of my sex.
Vehicle: Kia Sorento
Service Date: 08/09/2017
Review Created: 08/11/2017 06:45 AM
DONALD R. on 08/10/2017
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"Great experience "
Had a few different things done to my car, and it was done on the same day, and very affordable. Great friendly staff also. I will keep coming back here because they care, they don't try to "rip I off". I highly recommend Dougs Automotive in Billerica
Vehicle: Nissan Altima
Service Date: 08/08/2017
Review Created: 08/10/2017 06:51 AM
JOHN M. on 08/07/2017
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"Top notch"
Very pleasant and accommodating. Work was done in a timely manner.
Vehicle: Ford F-150
Service Date: 08/04/2017
Review Created: 08/07/2017 02:38 AM
Joseph M. on 08/04/2017
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Spoke with Patricia. She said she was satisfied with this business and they did a good job. She has visited them for a long time.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Paul R. on 08/04/2017
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Paul said everything was okay and the staff did a good job on his vehicle.
Vehicle: Nissan Versa
Category: Service
Service Date: 08/01/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
SOM S. on 08/01/2017
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"Routine Service"
Easy to get appointment and excellent service
Vehicle: Honda Odyssey
Service Date: 07/18/2017
Review Created: 08/01/2017 04:38 AM
MARIE M. on 07/31/2017
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"Great automotive repair shop "
Great service and friendly staff. They know their stuff.
Vehicle: Toyota FJ Cruiser
Service Date: 07/28/2017
Review Created: 07/31/2017 09:59 AM
Brian R. on 07/28/2017
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Brian said he was in and out and there was no wasted time.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 07/26/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
William M. on 07/28/2017
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William said it was a good experience. He recommends this business for service.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 07/26/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
MIKE P. on 07/27/2017
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"The People"
Always great Job
Vehicle: Toyota Venza
Service Date: 07/26/2017
Review Created: 07/27/2017 09:21 AM
SCOTT O. on 07/27/2017
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"Doug Smith Automotive "
I like Doug and his shop, very long time customer and have never been unhappy. They do top-quality work.
Vehicle: Buick LeSabre
Service Date: 07/26/2017
Review Created: 07/27/2017 06:12 AM
Pat B. on 07/26/2017
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Pat said this business exceeds every expectation she has. They do a wonderful job, they have a great mechanic and are honest and thorough. She would not take her vehicle anywhere else.
Vehicle: Acura MDX
Category: Service
Service Date: 07/21/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
PAT C. on 07/20/2017
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"repairs to my 2012 forrester"
My service included battery and A/C replacements and vehicle inspection. I dropped the car off at agreed time and picked it up an hour later just as promised. As the car has 41,000 miles , I wanted the tires to undergo a thorough inspection. I was told the tires still had plenty of life but will be checked again at my next scheduled oil change. I can always count on Doug to give me great service at a reasonable price. I have trusted him with all my cars for over 20 years and I have never been disappointed . I will continue to send all my family cars to Doug for service including my car that is under warranty unless it is a recall service
Vehicle: Subaru Forester
Service Date: 07/18/2017
Review Created: 07/20/2017 08:06 PM
Charles M. on 07/20/2017
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Spoke with Marie. She said this business is honest and sincere. She never has to take the vehicle back for the same problem. They have great staff.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/18/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
JACK C. on 07/19/2017
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"Oil change"
As always good service discovered some bad filters got them replaced too, and they still got the car done in under three hours Wicked pissah
Vehicle: Honda CR-V
Service Date: 07/18/2017
Review Created: 07/19/2017 08:37 PM
CLAUDIA H. on 07/15/2017
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"Excellent service!"
I highly recommend Doug's Auto Repair. Excellent service & very reasonable prices.
Vehicle: GMC Acadia
Service Date: 07/13/2017
Review Created: 07/15/2017 01:11 PM
Laurie G. on 07/07/2017
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Laurie said they did a good job and they did it quickly. She appreciates it.
Vehicle: Honda Pilot
Category: Service
Service Date: 06/27/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
Kathy D. on 07/07/2017
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Kathy said they were very kind and helpful. Doug was a very kind man.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/27/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
SOM S. on 07/01/2017
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"Reliable Service"
Doug reviewed the brakes status and made extra effort to get free front rotors as they were not used a lot but were rusty.
Vehicle: Honda Odyssey
Service Date: 06/29/2017
Review Created: 07/01/2017 03:50 AM
Jill A. on 06/28/2017
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Jill said she is very satisfied all the time. Doug took care of her first vehicle and he always made sure it was running right. He always gives his all, he does his best work and works at 150 percent. In the past, she had to take her vehicle back because a part that was replaced was not good. He completed the job and owned up to his work.
Vehicle: Ford F-150
Category: Service
Service Date: 06/23/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 271 in total